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nelgom

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Hi, we recently switched all our user accounts from POP to IMAP. Unfortunately, I'm getting a lot of complaints from those using home computers that attachments are not downloading as fast as when they had the POP account. In other words, they were used to go home, open MAIL and see the message with the attachment already available. Instead, they now see the message and the attachment but they get a "download" symbol. Is there an option on either MAIL (we are using all Macs) or on the server end that will display the message with the attachment already downloaded?

Thanks in advance.
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stewie

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Just have Mail.app download/cache the attachments locally by:

  1. In Mail.app, go to Preferences > Accounts
  2. Click the user's account
  3. Click the Advanced tab
  4. Set "Keep copies of messages for offline viewing" to "All messages & their attachments"

That should do it. Good luck.
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nelgom

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Hi stewie. Thank you so much for your suggestion. Unfortunately, this is the current set up that they have. The problem is not that they are not getting the attachments but that they see the attachment and cannot open them right away. With their POP account they were able to see the message and open the attachment right away. With IMAP, it displays the message before the attachment(s) is fully downloaded. It would be better for the Mail to behave the same way as before. As it stands right now, I'm getting calls at home from people who are checking email and getting frustrated when they can open the attachments. I'll try any other suggestion.

Thanks again.
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stewie

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Nelgom, as I'm sure you know, POP3 simply transfers the email locally to the user's computer. Mail.app using IMAP & the above setting does the exact same thing. It's stored in ~/Library/Mail.

Try this. Send yourself a decent sized attachment, like a PDF. Once you have the email, quit Mail.app, then disconnect from your network. Open Mail.app & open the email & then the attachment. Does it open?
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