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SoopahSteve

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Hello all, I've been searching the forums for information that might help but I'm not having any success so I thought I would post. Thanks in advance!

I have just installed Kerio Connect 7.1 on a small network, outlook and web based mail works perfectly. I am running into problems with trying to get their phones to sync with the server. Is there a special way to setup Kerio Connect for POP? I have the standard ports for POP and IMAP open on the firewall but when setting up a new pop account on an iphone it'll just hang at "verifying" and then will eventually time out. Does this on both IMAP and POP (secure and standard).

Setting up an exchange account on an iphone doesn't work either. Am I missing something? Is this not a recommended procedure? Is it better to install a 3rd party app for phone sync as opposed to accessing Kerio via pop? What inbound ports need to be open for Kerio to function correctly with phones without having the risk of open relay?

-Steve
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TorW

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Silly question: have you enabled the POP3 and IMAP services in Kerio?
Firewall ports 110 and 143 must be open for IMAP and POP3 to work. For secure POP3 and secure IMAP, ports 993 and 995 must be open.
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Pavel Dobry (Kerio)

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As well as SMTP or SMTP submission (25, 587). iPhone does the check when configuring the account. For "Exchange" account you need HTTPS or HTTP.
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marook

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PLEASE don't tell me you use POP on a mobile phone!!!!!!!!!!!!!

IMAP, or ActiveSync is the ONLY way to go!!

POP should be DISABLED unless you have some low-end services that Needs to access a mailbox for automation or something like that..

Actually, I think Kerio should Disable POP by default!

[Updated on: Wed, 25 August 2010 13:48]


Regards,

Jakob Peterhänsel
Consultant - Humac A/S

Apple Certified Support Professional (ACSP)
Apple Certified Technical Coordinator (ACTC)
AppleSeed/CQF member since 1998
Kerio Messaging Partner
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SoopahSteve

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LOL so you're saying that's a bad idea? No we don't use it, it's just what they've been using in the past with their ISP to check their email. I was just wondering what the correct procedure was to syncing phones.
Any instructions on getting active sync working? I show the services and ports to be running on Kerio Connect, plus the standard and secure ports Kerio uses are open on the firewall but yet when setting up IMAP or even using active sync it never authenticates.

Thanks
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SoopahSteve

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TorW wrote on Wed, 25 August 2010 11:32
Silly question: have you enabled the POP3 and IMAP services in Kerio?
Firewall ports 110 and 143 must be open for IMAP and POP3 to work. For secure POP3 and secure IMAP, ports 993 and 995 must be open.

Yeah I show the services running on Kerio plus the ports it uses open on the firewall. What I am looking for is detailed instructions on how to set it up. I am missing something somewhere and just need something to reference to find out what that is exactly. Maybe it's a setting I'm not seeing on the kerio connect server? DNS? Who knows... A lot of the information I've been getting is what Kerio can do or instructions that just say "install this, install that and then it should work" but in the end it doesn't. Any step by step information on setting up active sync?
Many thanks!
-Steve
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marook

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Hi Steve,

1: POP is not Sync, and if you is not careful, the client simply delete the message on the server = mail GONE for the user!

2: ActiveSync is simply a HTTP(S) protocol, and on most phones you simply enter the hostname + username/pass. iPhones is DeadSimple™, and some other phones are too. Make sure you use the same hostname internally & externally(like mail.company.com), if your users move from inside the complay to the 'road'.

3: Same as #2 for IMAP/SMTP.

4: The page: https://www.yourmailserver.com/integration is your friend!

Let me know if there is other questions..

Regards,

Jakob Peterhänsel
Consultant - Humac A/S

Apple Certified Support Professional (ACSP)
Apple Certified Technical Coordinator (ACTC)
AppleSeed/CQF member since 1998
Kerio Messaging Partner
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SoopahSteve

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marook wrote on Wed, 25 August 2010 17:00
Hi Steve,

1: POP is not Sync, and if you is not careful, the client simply delete the message on the server = mail GONE for the user!

2: ActiveSync is simply a HTTP(S) protocol, and on most phones you simply enter the hostname + username/pass. iPhones is DeadSimple™, and some other phones are too. Make sure you use the same hostname internally & externally(like mail.company.com), if your users move from inside the complay to the 'road'.

3: Same as #2 for IMAP/SMTP.

4: The page: https://www.yourmailserver.com/integration is your friend!

Let me know if there is other questions..


OK thanks man, I appreciate that tip! I'll stay away from that option. I did get the iphones to use activesync for some strange reason when setting up the accounts it asked for the domain name and this is what was messing it up, I just left it blank and the phones started working.
Some users have blackberry phones but I need to install a 3rd party app for the blackberry phones to use active sync correct?
Many thanks!
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marook

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I don't use BB's, so someone else needs to chime in here...

Regards,

Jakob Peterhänsel
Consultant - Humac A/S

Apple Certified Support Professional (ACSP)
Apple Certified Technical Coordinator (ACTC)
AppleSeed/CQF member since 1998
Kerio Messaging Partner
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