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Home » Kerio User Forums » Kerio Connect » Kerio Connect 7.1.1, Apple Mail 4.3 & SpamSieve (Duplicate mail appearing when SpamSieve marks as spam)
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Richard Spensley

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We have been using Kerio Mail since version 6.5 with Apple Mail and C-Command's SpamSieve plugin on Mac OSX (10.5-10.6.4). Recently we upgraded KMS to Kerio Connect 7.1 and then 7.1.1 very soon after.

The update to Kerio Connect 7 from KMS 6.5 seems to have altered the way that Apple Mail and/or SpamSieve interacts with the IMAP server.

The behaviour of KMS 6.5 and the Apple Mail/SpamSieve combo was that any email marked as Spam would be moved to a folder called "Spam" that resided "ON MY MAC" - i.e. not on the IMAP server. The emails in that folder were marked as unread and colour coded as Spam based on their spamminess. This is normal behaviour for the setup.

After upgrading to Kerio Connect 7 we now have a situation where the Spam emails are still moved to the same Spam folder but a duplicate email appears in the "Deleted Items" folder that is part of the Kerio Connect IMAP account for the related user. This folder is non-delete-able and previously we have never used it as Apple Mail is set so that deleted messages go into a folder called "Trash".

So now, after checking the Spam folder for Spam emails and deciding whether or not there are any proper emails in there, we also have to delete the contents of the "Deleted Items" folder which contains a duplicate of those emails.

This behaviour is not critically wrong in that it does not affect our ability to work but it is very annoying to have to delete Spam emails twice over, especially as this is something that used to work fine.

Any ideas why this is happening and how I can stop it/change it?

Thanks
Richard

[Updated on: Mon, 27 September 2010 11:29]

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Richard Spensley

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245 views and not one reply Sad
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Backspin

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Since 'moving' is a concept that doesn't exist in IMAP (it does a copy to new location and delete on old location) something is indeed going wrong there.

As you are not using the default 'Deleted Items' folder for your users, you could set this folder to auto-delete messages in the Administration Panel. You can do this in the per-domain settings, on the "Messages'-tab. Option 'Permanently delete old items in Deleted Items folder'. Set this to 1 day. (or 0 days, if possible).

Not really a fix for the problem, but an acceptable workaround I think Wink
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Pavel Dobry (Kerio)

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The IMAP server now automatically moves all emails deleted over IMAP to the Deleted Items folder (if the client does not do so).

So the correct solution would be using "Exchange" account in Apple Mail instead of IMAP. It works over IMAP too but it does map the Deleted Items correctly to the Trash folder.
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Backspin

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And if you still want to use IMAP in Apple Mail (for instance, when using multiple accounts - you can only have a single Exchange Account in Apple Mail), the best way to set up Apple Mail when using IMAP:
- set up the imap account like you normally do
- when configured, a list of folders for this account will appear in the left pane for the account. Here you will see 'Sent Items' and 'Deleted Items'.
- select 'Sent Items', go the the 'Mailbox' menu in the menu bar, and select 'Use this mailbox for -> Sent'
- do the same for 'Deleted Items', now selecting 'Use this mailbox for -> Trash'

When you setup accounts like this, Apple Mail will use the same folders as, for instance, the webmail interface. This way, it doesn't matter if a user uses webmail or Apple Mail for sending mail. All sent mails will now end up in the same folder.
When using IMAP on iPhone/iPod/iPad, there's a similar trick.
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Richard Spensley

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Thanks very much for the help, the suggestion of using the command "Mailbox>Use This Mailbox For" worked a treat and now the folder "Deleted Items" has disappeared and the duplicate spam emails are in the Trash folder where they belong.

I also applied that command to the Sent Items folder to get rid of that one too so now it's much less confusing with only one Trash and one Sent folder. Great.

Thanks again.
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