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james.wti

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Are there any plans to support any open-source or commercial softphones? I'd like to test Operator but I don't have any of the phones on your list (we primarily use Polycom phones).
Also, are you guys working on any call management software to go on users' desktops?
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Vladimir Toncar (Kerio)

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Hi,

You can use any SIP phone but you need to configure it manually. Regarding softphones, we tested against X-Lite, Ekiga, and SJ Phone. When configuring the phone, use the chosen extension number as both the "user ID" and "authentication ID" (or whatever the phone calls them), together with the password assigned to the extension. Put Operator's IP address into to "Proxy" field (X-lite calls this field a "Domain" I think).

Regarding the other question, we have no desktop utility. What environment would you like to deploy this in?

We have something like a very light call management in the user console ("MyPhone"). You can start or end calls from there or search for users' numbers by typing their name.

Vladimir


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james.wti

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Thanks for the info on phones. I'll see if I can make it work.
As far as the desktop app goes, we're mainly a Windows shop, but I'm sure you guys have plenty of Mac users out there as well that would like to see this capability. The MyPhone console looks promising, but it would be nice to see some more advanced features like the ability to see other users' extensions and call status, the ability to transfer, and park and retrieve calls, from the console. Another nice feature would be some kind of silent message/instant message capability in the console.
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automatica

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For softphone software, I've been testing Operator with <a href="http://code.google.com/p/telephone/">Telephone</a>

It's pretty lean and simple, and it seems to work nicely.
You can also have multiple accounts, so you can have one account call another account on the one computer for testing purposes.

--
kai howells
automatica - specialist technical support for creative professionals
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Vladimir Toncar (Kerio)

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Hi,

Thanks for sharing this tip.

Vladimir
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Tonywu

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Please add Avaya SIP phone 46xx and 96xx series in our support list.
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Vladimir Toncar (Kerio)

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Hi,

I can add them to the list of "provisioning candidates". At present, Polycom phones are at the top of the candidate list.

Vladimir
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nhoague

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Any word on Polycom? We own 4 Polycom IP 550's provisioned with Ring Central. I would love to wipe these and configure for Operator, anyone try it, or have success?
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nhoague

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Secondly, anyone successful with the XLite softphone? I can't get mine to enable. I have opened the Operator up completely with a static IP in Control allowing ANY service, configured an extension (10) with a basic password, assigned the same password to a User with that extension, but doesnt work! Sad Any suggestions, or basic setup settings?
Thanks.
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nhoague

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Correction: I can connect INTERNAL. I can also connect via VPN to Control and then internal. But I can't connect external. If I am allowing all traffic to my external IP, does that make sense?
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nhoague

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Nevermind ... I found the problem lies in my NAT / SIP config. I need to figure out NAT with SIP, apparently its pretty tricky.
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Vladimir Toncar (Kerio)

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Hi,

I use X-lite with Operator quite often. Create an extension in Operator and in X-Lite, use the extension number as both the User name and Authorization user name. Fill in your Operator's IP address as "Domain", check "Register with domain..." and "Set outbound via" should be set to "target domain".

Vladimir
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nhoague

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Yea I've been able to get this to work correctly, internal or over VPN. But not when behind my firewall. I've tried setting my mac as the DMZ, forwarding ports, etc, nothing working! I have a Netgear FVG318.
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