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mgnsupport

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Hello,
I am glad to see this product. I am unable to get any SIP trunks to actually accept incoming phone calls. Having major problems registering SIP phones and Softphones. Once I add Call Routing, it does not work. If I remove the info from Call Routing, it does not really remove it from the sip.conf file. My trunks show that they are registered, Yes my firewall is open and RTP ports 10000 - 20000 are open. I am using multiple providers. Broadvoice trunk, Axvoice trunk and using IPKall to get a Google Voice working. All of these trunks work just fine on my PIAF box. What am I missing in your software. I have checked and double checked the settings in the sip.conf and sip show peers. Peers show my peers and sip show registry is showing my trunks registered. I am just not able to get any incoming phone calls. Any suggestions would be greatly appreciated.

Thanks
Jason
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Vladimir Toncar (Kerio)

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Hi,

What is your firewall setting in Operator? If you map ports to Operator, you should limit the source addresses that can go through that mapping (only allow your SIP provider address range) or set the firewall in Operator but maybe you are blocking too much traffic.

It's usually not needed to map ports as SIP should work quite well through NAT these days.

Is there anything in the logs?

We will have a look at the SIP providers that you mention.

Vladimir
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mgnsupport

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I have put Operator on a DMZ to remove the possiblity of it being a firewall issue. However I am still unable to receive incoming calls from any of the sip providers. Outgoing is working just great and I finally figured out the problem with my SIP phones and SoftPhones. There is nothing in the log files about incoming calls. Basically it appears that the trunk is not properly register to allow the provider to pass the incoming calls to Operator. Any other suggestions would be greatly appreciated.

Thanks
Jason
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Vladimir Toncar (Kerio)

Messages: 1696
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Hi,

Some SIP providers request that you register your public IP address with them to make the trunk fully functional. Maybe this is the case?

Vladimir
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