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gjanssen

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Some people have problems in Outlook 2007 accessing their folders, for example \Inbox\Projectfolder-2010

They get this error: MAPI_E_TOO_COMPLEX
This error appends to many folders.

Can I reset all indexes so these indexes will be recreated ?

Regards,
Gerrit Janssen
The Netherlands
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p0ddie

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well you could use a batch rename application onto the concerned folders, renaming all index.fld to index.fld.bad ...
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Pavel Dobry (Kerio)

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p0ddie wrote on Tue, 09 November 2010 23:48
well you could use a batch rename application onto the concerned folders, renaming all index.fld to index.fld.bad ...


Which will literally delete all message flags for all folders. Not a good idea. If (and only if) it is absolutely necessary, renaming to index.bad may fix some folders.

[Updated on: Tue, 09 November 2010 23:51]

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Pavel Dobry (Kerio)

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gjanssen wrote on Mon, 08 November 2010 16:36

Can I reset all indexes so these indexes will be recreated ?

Regards,
Gerrit Janssen
The Netherlands


Resetting all indexes usually makes things a much worse. For all users. So don't do it if you don't know the consequences.
I doubt the error is caused by inconsistent message index. Looking into the Kerio Outlook Connector log file should help.
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p0ddie

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well he says he wants to reset the indexes of those folders... Rolling Eyes
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gjanssen

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Yup, all indexes. In public folders we use folders and sub-folders. Some sub-folder appears as a folder.
What I meen people sees some sub-folders under the root.
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nhoague

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Dont do it! I accidentally (kinda) deleted all indexes from all folders, and it took our server hours upon hours to rebuild. 300+ users. And we have a very beefy server. I would recommend ONLY deleting the indexes from users which are having the problems. Secondly, don't delete the file, rename it to index.bad. This will tell the server to reindex that particular directory. Deleting the file causes bad bad things!
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BLTomato

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Hrm, weird double post.

[Updated on: Wed, 10 November 2010 22:24]

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BLTomato

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find . -name index.fld | while read line; do mv "$line" "`echo $line | sed 's/\(.*\.\)fld/\1bad/'`" ; done


Run that inside the users root and it will change the index.fld to index.bad in all the subfolders of that user.

Good luck! I had a nice time last week where users mail went missing, so I shutdown the server and reindexed them. That of course broke someone else, which fixing broke someone else. Had to do that dance 5 times that afternoon. And of course who knows if it's really ok, probably SOMEONE is still missing a chunk of mail who wont realize it until they go looking for something in that time range.
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