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Jambo

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Hello, I have a strange Problem with KOFF at one user.
Sometimes when the user try to open a Word or Excel Document which is saved on Desktop or in a Folder, it takes up to 2min then Excel oder Word will be started.

But..CPU Usage is around 10-20% and there is enough Ram free.

But if I close Outlook or kill the Process koffbackend.exe, everything working fine again.

He uses WinXP / Office 2003 / KOFF.
I deactivated all Addons in Outlook.
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MCiccarone

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I've noticed the exact same issue. I haven't heard any complaints from my users at this point but I am sure I will.
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heinzholding

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We have the same problem with 2 or 3 users. This problem only exists with WinXP (till now).
In my opinion there is a problem with writing rights to the temp folder or something.

I found out that if you have both, Outlook with koff and webmail, opened, excel and word files take a long time to open. But if you have Outlook closed, there is no problem with opening excel and word files from webmail.

Very strange... has nobody any solution?

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guizoo

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Almost one year later...

We have the same problem, was anyone able to solve this?

WinXP (fully updated, except File Validation Plugin) with KOFF 7.2.3.

Outlook closed -> no problem
Outlook open -> takes up to 2-3min to open a office document.

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Jambo

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I never find any solution.
If the failure appear, the User close Outlook and sometimes he kill the Koffback - Process.

User get this year a new workstation
and Win7 64bit and Office 2010 and so problem is gone.

Sry I canĀ“t realy help you.


PS: Sry my bad english ^^
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quasimo

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is there no solution for this problem? the users couldnt work like this, when they alwwys have to wait for couple of minutes to open a simple word or excel file.
Are there any ideas, or tricks? i would be pleased for every response... thx
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