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I'm pretty new to the phone admin scene and I'm not quite sure if I'm even posting in the right section. I just took over a phone maintenance position with hardly any turnover (and I'm not a phone tech by trade). I use Avaya Site Administration to manage station records and would like to know if there is a command to remove call forwarding. I get tickets all the time because users neighbors press *3 when the user is out of the office which sends the call to audix. They put in a ticket and I can't call them to tell them to press #3 or find them because again, it goes to audix. Does anyone know if this can be done? I looked through the station record, but didn't see any changes between a forwarded and a non-forwarded station.
Vladimir Toncar (Kerio)

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You should probably look for some Avaya-related forum.

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