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Drew

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Outlook 2010 32-bit
Windows 7 Professional
Kerio 7.1.3
KOFF 7.1.3-2461

I've been testing Kerio for about a month on my machine with no problems. Finally got approval to start moving users over, and the first one crashes every time I open Outlook with a KOFF profile. It gets to 'Loading Profile', then gives 'Outlook has stopped working'. Restart and it prompts for safe mode, which works but no Kerio options, etc.

Set it up on 2 different machines with the exact same results. Even tried connecting back to my testing server with the same problem. In the meantime, my machine still works fine.

I've tried everything, new Outlook profiles, reinstalling KOFF from Kerio site, reinstalling KOFF from the server Integration with Windows page, etc. Different Windows users, tried a local Kerio (instead of AD) user, etc.

The error references olmapi32.dll (full event log entry is below). Anyone have any suggestions while I wait to hear from support?



Faulting application name: OUTLOOK.EXE, version: 14.0.4760.1000, time stamp: 0x4ba8fefd
Faulting module name: olmapi32.dll, version: 14.0.4760.1000, time stamp: 0x4ba8fe34
Exception code: 0xc00000fd
Fault offset: 0x00037f69
Faulting process id: 0x450
Faulting application start time: 0x01cbb727e3968127
Faulting application path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: c:\progra~1\micros~3\office14\olmapi32.dll
Report Id: 2d04e777-231b-11e0-84f9-b8ac6f409122
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Drew

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Some more info - it works fine for local users. Domain users get the error above. The weird part is that I'm a domain user, but it works on my machine.
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Drew

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Just in case it helps someone avoid the mind-numbing frustration I've been having, here's the fix:

I had a GPO setup for Outlook to push a list of trusted senders for the Junk filter. This was a UNC path to a text file (see technet.microsoft.com/en-us/library/cc179183.aspx#BKMK_Confi gureJunkFilter for details). I don't know if it was simply the existence of this, or the fact it was a network path, but that was causing the error I was getting. Once I removed that GPO, the profile opens without issue.
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sedell

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Thanks for the info. I'm about to start setting up Outlook 2010, including GPOs, in the next week or so. I have no doubt this will save a lot of pain and suffering.

Scott
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