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it seems like my mail profile is broken. I get the following message:
Synchronizator::syncHierarchy: Error while calling syncHierarchy method!

The profile works on IMAP and the Webmailer without any problems. When I create a new user on the server, his account can be synchronized with my Outlook, so I guess it is a profile problem.
The Kerio support suggestion is to create a new user profile and copy the files. After this, I will have to recreate the mail index.
I would agree on this, but I have 21.000 Mails + hundreds of folders. We have 4 users in the office, that work currently only on the webmailer, because they have the same issue.
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