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Home » Kerio User Forums » Kerio Operator » automatic provisioning problems of Snom 821,870
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gantenbein

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The Snom phones 821+870 are able to register.
But every time a phone is restarted it will register new and get a new Extension Number.

It seems to me that the HW Address is not stored properly. It shows only after a new provisioning. After phone login the HW Address field becomes empty. This makes it impossible to change the extension or the description. Maybe it's also the reason for a new provisioning after phone restart.
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Vladimir Toncar (Kerio)

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Hi,

Thank you for reporting the issue. We have been able to identify the cause and the fix will be included in Operator 1.0.1

Vladimir
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gazzam86

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Hi,

I have noticed the same issues with a snom 370. Each time a phone checks in, it creates another mac address record and will not assign to a active directory user. Also i have noticed problems removing provisioned phones from the list.

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Vladimir Toncar (Kerio)

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Hi,

The influenced models are 320, 370, 821, and 870. The bug will be fixed in version 1.0.1.

Vladimir
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