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Home » Kerio User Forums » Kerio Connect » KERIO BES connector authentication error with Connect_Administrator account (Kerio blackberry connector install issue)
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jbrown86

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I am trying to install kerio-connect-blackberry-7.1.3-2461-win32.exe and I can get to the kerio login information screen which requests Hostname, Username, Password.

I enter the Admin accounts credentials and recieve an invalid username or password error.

Any suggestions?
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Pavel Dobry (Kerio)

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Are you entering the hostname and Admin account of Kerio Connect server? Is there any firewall between server with BES and Kerio Connect? If so, ports TCP/UDP 44337 must be opened in order to successfully connect the Kerio Connector for BlackBerry to Kerio Connect server.
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jbrown86

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Thanks for the response.

Bes and connect are on the same server so firewall should not be the issue, however the port is allowed.

Yes both the hostname and Admin account are correct

If I use the incorrect host, I get a cannot be contacted messages instead of a credentials message

Any other thoughts?
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