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UnifiedTechs-Brian

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Anyone else seeing an issue where Workspace can not see mapped drives? We back up most of our Data to NAS devices but even though the device is mapped to the Server we can not get Workspace to accept it as the backup location, we tried going direct to URL (\\servername\share) but that does not work either.

I can see drive mapping may be an issue because the service it runs as does not see mapped drives, but no idea why it can not go direct to the URL.

- Brian
Kerio Preferred Partner, Reseller & Hosting Provider
Unified Technology Solutions
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Jarda Snajdr (Kerio)

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Hello,

this is a known issue. In windows, the mapped drives are only visible to the user who created and authenticated the mapping. There can be several logged-in users working on same Windows computer who have completely different mappings for, say, drive T:

The Kerio Workspace service runs under a special system account (called SYSTEM) and therefore cannot see any mappings created by other users. That's why don't see any network drives when browsing the file system in the admin interface.

Kerio Connect has this solved: admin can enter authentication information in the backup dialog and the service will connect to the network drive on its own. Workspace doesn't have this feature yet. You need to have enough space on a local drive for the backup and the copy it to the network location after the backup file is created and complete.

Jarda Snajdr
Workspace Team Leader
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UnifiedTechs-Brian

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Is this something that you are working for a fix on?

Obviously this means my servers drives have to be twice as big as I have data just so I can temporarily make a backup to then move it, I also have to figure out all sorts of timing issues so that the first backup is completed before the second real backup off the server can be run.

- Brian
Kerio Preferred Partner, Reseller & Hosting Provider
Unified Technology Solutions
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