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Home » Kerio User Forums » Kerio Connect » Cannot send or receive external email!!! (Cannot send to non-internal addresses or receive email from non-internal addresses.)
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jamesf

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All of a sudden today I cannot send or receive email outside our company. When someone outside our company sends me an email or I try to send an email to someone outside my company we both get a "Returned email" message that states "5.7.1 Delivery not authorized, sender can send email to his/her own domain only".

Following is the error message from the server Mail log file:
"Recipient: <jamesf<_at_>thomasalleninc.com>, Result: failed, Status: 5.7.1 Delivery not authorized, recipient can receive emails from his/her own domain only".

I have checked my account in the Admin utility and the checkbox in the Messages tab that is titled "This user can send/receive email to/from his/her domain only" IS NOT checked. I tried checking the box, saving the settings then unchecking the box and resaving the settings but I still cannot send or receive external email.

We are running Kerio Connect 7.1.4 on a Windows 2003 server.

So far my account is the only one having this problem.
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Kedar

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Check your memberships in groups, this limit can be inherited from group's rights.
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jamesf

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That was the problem. I am testing the use of groups so I had created a test group and placed my account in that group. I did not notice the checkbox that limits group members email sending rights to the local domain. When I unchecked that box I was again able to send and receive external emails.

What's strange is I had removed my account from that group but for some reason Kerio thought I was still a member of the group but the group was no longer listed in my account. I do not understand why removing my account from that group did not reset my ability to send external emails? I think that is a Groups bug.
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varian

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Why nobody help the guy ?
Does it mean there is no answer for !
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freakinvibe

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@varian It looks like the issue of the original poster was solved:

Quote:
When I unchecked that box I was again able to send and receive external emails.


So what is your exact issue?

Dexion AG - The Blackberry Specialists in Switzerland
https://dexionag.ch
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Kedar

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I don't understand why "varian" reopened 3 years old thread, especially with this way... I think he should ask again better or it was http://en.wikipedia.org/wiki/Troll_(Internet) ?

[Updated on: Mon, 19 May 2014 11:12]

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