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Home » Kerio User Forums » Kerio Connect » Error Outlook 2010 when opening user profile for 1st time (Error 0x80040604 MAPI_E_COLLISION in Outlook 2010 when opening user profile for 1st time)
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pstrooij

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One of our users got a new PC with MS Office 2010. She already had an Kerio account, but she only used webmail before. We've installed latest Kerio Outlook Connector Offline Edition (v7.2.0.4008.p1), but when we start Outlook for the 1st time án error message is displayed in Dutch (see also attached picture):

Kan uw standaardmappen voor e-mail niet openen. CDbGenericFolder::doCreateFolder: Exception of class HResultException: .\DbGenericFolder.cpp(615),CDbGenericFolder::doCreateFolder: 0x80040604 MAPI_E_COLLISION

[img]index.php?t=getfile&id=2266&private=0[/img]

Please help!

[Updated on: Thu, 30 June 2011 12:39]

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pstrooij

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Problem solved: in the 'Deleted items folder' an 'Outbox' folder exists. We've removed the 'Deleted items\Outbox' folder and since then we can normally open the mailbox with KOFF in Outlook 2010.
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