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Home » Kerio User Forums » Kerio Operator » Kerio Operator 1.1 - Bug (Kerio Operator 1.1 - Bug)

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When configuring a SIP account to allow multiple registrations Kerio Operator actually creates another extension for the other phones. If your extension is "1111" for example, it will create a new account called "1111u1" for the second phone and "1111u2" for the thirth phone up to 1111uN for N phones. (-> This is not what the industry understands with 'multiple registrations' like it's called in the changelog. A Cisco voip server, for example, would allow registration with THE SAME SIP registration info (including the same login ID!) and that's what I call "multiple registrations".)

Anyway, this is not a big deal for us but I don't understand why it's even implemented as one could just add a ring group which is exactly the same?

But more importantly, when you configure "multiple registrations" and add the extention to the list of agents of a call queue, then Kerio Operator breaks.. It's not calling all phones on the same extension.

It seems to be calling all phones on the same extension in a random order instead of calling them all together?
Vladimir Toncar (Kerio)

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Our research showed we need to use different IDs to implement the "multiple registrations" with Asterisk.

Thanks for the report about call queues in combination with multiple registrations, we will investigate that.

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