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jwreding

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I have searched high and low on Google and in the forums for this answer and cannot find much of anything.

We use Outlook 2007 and rely heavily on a Public Contacts folder. On Exchange, the folder would preserve view settings for each user. Since converting to Kerio, it appears that if one user changes the view (Phone List, Address Cards, etc.) then it will apply to all users viewing the folder. What's worse is that randomly it will switch to Business Cards. I have verified that nobody is (intentionally) changing their view to Business Cards. This occurrence doesn't seem to be affected by restarting Outlook, the computer, synchronization intervals, etc. It seems to be completely random.

It seems that, with Exchange, the view settings for folders were stored in the .ost file. However, since Kerio has no .ost/.pst file, where are these settings stored? I'm thinking they have to be stored somewhere on the server since changing for one user affects everyone. However, we submitted a support ticket and they said that these settings were not stored on the server at all.

I am going to manually set everyone's Public Contacts to Phone List and see if the problem goes away. If it doesn't, I'm not sure what else to do. I can't make the folder read-only as we have 30 users constantly adding/changing information.

Thank you!
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jwreding

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Haha, wow 700+ views and no replies at all? Surely someone else has had this issue. Nobody else uses Public Contacts?
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jwreding

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Still no opinions huh?

Any feedback at all on Current View settings in public folders? I even created a custom view that was identical on everyone's machines. The next day, that custom view had been totally wiped out from every machine. It's like Kerio overwrites the view settings for the folder every time it synchronizes.
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jamesf

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This is a WAG. What happens if you uncheck "Automatically generate Microsoft Exchange views" in the properties of the Public folder?
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jwreding

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Good thought. I tested that on a couple of machines a while back and it did not work. Maybe it only works if everyone has it unchecked. I'll try to do that today and see what happens. Thank you.

[Updated on: Wed, 31 August 2011 22:19]

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jamesf

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Since the views keep getting regenerated, unchecking it on all machines (including servers, if applicable) may be the solution. As I stated it was a WAG.
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jwreding

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Well, that didn't work. I really hope someone can think of a way to stop this from happening. My boss (company owner) is about to have an aneurysm and fire me because he is so frustrated by it! The only solution I can think of is VBA, but Outlook VBA seems to be very different from Access and Excel VBA.
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