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wag357

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AT&T pushed a new update over the last week or so to Atrix users and none of them are able to get mail now. Log message:

[05/Aug/2011 15:36:07] ActiveSyncRequest::Execute: Access denied for device Moto3536480xxxxxx (user: xxx). The device 'MotoMB860v4591' isn't supported in this version

To me it seems KC is actively matching devices to an authorized list. Is this the case and if so why not let it try to sync? Chances are pretty good that it would work, at least in part.

I always ask my users to check with us before upgrading, but they all want the latest and greatest right away and two have said they didn't get a choice on this update.

[Updated on: Fri, 05 August 2011 21:56]

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TorW

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Speaking of "right away"...

The solution is in the knowledge base: http://support.kerio.com/kb/547
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wag357

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Thanks! Apparently my search kung fu was weak today.
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Pavel Dobry (Kerio)

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I recommend to enable ActiveSync debug logging on the server and send the debug log to our technical support.
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