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Home » Kerio User Forums » Kerio Connect » Kerio 7.2 and Outlook 2011. EWS (adding user with different username and mail address)
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koffie

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Hi,

Today we did our first pilot of Office for Mac 2011 on our own systems and first used the build-in upgrading utility to update our Entourage identity to Outlook 2011.
Everything went fine except for 1 account, it just wouldn't connect.
After trying all different possibilities I downloaded the auto-configure and that went well, comparing the differences I noticed that the username and emailaddres were the same. But that account has 2 mail addresses of which we only use 1. Changing this addres back broke the connection again! so there was the error.

Situation that works:
username: test
mailaddress: test<_at_>test.com

Situation that does not work!:
username: test
mailaddress: test2<_at_>test.com (test2 being an extra mail addres under that account)

Is this an EWS implementation error on Kerio side? on Outlook side? An Outlook bug? a known issue?
I just can't imagine this being a bug as this is a pretty common and normal set-up which I come across many times. And Outlook shouldn't care about the address but only about the username.

[Updated on: Mon, 15 August 2011 15:37]

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b-tom

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Hi there,

Outlook auto-configure only works for the initial setup. A second Exchange account needs to be added manually.
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koffie

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Hi b-tom, it was regarding second mail-addres under same account (but use it as primary mail-addres)
Reaction form Kerio:

Dear,
Currently, Outlook 2011 only supports a primary email address and does not support secondary addresses I'm afraid. We do hope to be able to support a secondary address in a future release of kerio and I have added your details to the suggestion we have filed with the developers.

I'm afraid we have no timescale as to when this could be released in a future version of Kerio.

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Will Mayall

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This is an issue that has wasted hours of my time to track down. As far as I can tell, the username and email address must be the same in Outlook 2011 for Mac. This means that both the email address and username must use the domain name and not a Kerio domain alias.

Will Mayall
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DavidMjps

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This has been bugging me as well.

It's really inconvenient not to be able to use an alias for the Outlook account email address.
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Kedar

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Secondary e-mail addresses and domain aliases are supported in Kerio Connect 7.3.0 - http://www.kerio.com/connect/download
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