Have any of you seen anything like the following situation:
- Newly installed Windows 2008 R2 Server running Kerio Connect 7.2.2
- Windows XP and 7 clients running Outlook 2003, 2007 and 2010 with 7.2.2 KOFF, some fresh OS loads (mostly Win7), others existing loads updated with 7.2.2 KOFF
Use Kerio primarily as email backup solution, keep POP server as primary email server.
Email client setup:
- One email profile containing two accounts - one POP and the other Kerio
- Kerio is set as the default delivery location for both accounts
- The POP account is the default email sending account
- The POP account is set to leave a copy of the message on the server for a day (to allow mobile phones to receive a copy as well)
- Sometimes, usually when a user first logs in or has closed and reopens Outlook, all of the mail that has been left on the server to allow the phone to download it will re-download, creating a duplicate copy.
We know that this is a somewhat nonstandard configuration, and that Kerio may not be designed to allow multiple email accounts in the same profile with Kerio (according to Kerio support).
The strange thing is that we have this identical configuration at several other clients, with no email duplication occurring...
We've taken a number of steps to troubleshoot, but haven't been able to find where the issue lies. I can expand on that, but am wondering if anyone has an answer right off the bat?
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