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Home » Kerio User Forums » Kerio Operator » Error "Asterisk is not running" but phonesystem still working?

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We have Kerio Operator running but suddenly, without toching any configuration, every extension is shown as "offline" and at the call routing page every trunk has an exclamation mark besides them which tells "Asterisks is not running".

Problem: the phone system is working as expected!? We can dial and receive calls, no problems..

More strangely : We can make changes to the system and they even work, but Operator keeps telling that asterisks is not running.

I suppose I can fix this by rebooting the system, but I didn't do that yet because, in order to bugfix this, it might be usefull for you guys if I can do things before rebooting?

I will reboot if it's taking too long or if there's no need for me to do some tests...

Vladimir Toncar (Kerio)

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It looks like Asterisk is running normally but Operator cannot connect to its management interface.

You can restart and then inspect the logs for anything interesting. I guess there should be something useful in the Error log or the Warning log.

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