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We have numerous users reporting that on their iPhone and iPad deleted messages reappear in the message list.

I have found that by deleting the mobile device on the mailserver and letting the device re-add itself by syncing corrects the problem, but only temporarily.

This could happen after a few days or hours, so its really inconsistent.

When the user tries to delete the deleted message they get an error stating "Unable to move message to deleted items." Probably because the message doesn't exist anymore.

Pavel Dobry (Kerio)

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Hi, make sure you're running latest Kerio Connect version. I recommend to enable ActiveSync messages in server debug log and contact our technical support at
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