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mrshermanoaks

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I have a user whose account seems to have gone south in the last 24-36 hours, with 7 months of recent email (thousands of messages) suddenly missing. No idea how it all disappeared, it's just gone from all the IMAP and web clients.

In the domain settings, I have "keep deleted items" on for 30 days. But when I tried "Recover deleted messages" it just spun until it said "the server is not responding". Should this work normally? Or should I really be restoring from my nightly backups?

Thanks for any tips. Account recovery isn't particularly straightforward.
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mrshermanoaks

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Well, after updating to the most recent release, the "recover deleted messages" responded quickly that no deleted messages were recovered. But when I dug into the user's mailbox folder, I can see all the message files that appeared to be deleted.

I'm rebuilding index now, I'm guessing that will probably fix it. Is there a way to do that from the web GUI?
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blackbox

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I don't believe it's possible to reindex server side user indexes from the web admin console. From a client side perspective, assuming you're utilizing KOFF, I've had success with situations similar to yours, utilizing the KOFF Maintenance tab "Empty Cache" option.

From the sound of your issue (with various clients) it sounds like the issue is on the server side.

[Updated on: Fri, 21 October 2011 22:34]

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