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raid3868

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Hi,

I m very new with kerio connect and looking to migrate my current mail server. Just downloaded the trail version of kerio connect and installed setting mailbox for users. I can find anywhere to view content of my users mail because sometime the user call to
delete big file that they difficult to download due to slow connection. Anyone know where to do this?

tks
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freakinvibe

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If the user hasn't given you the rights to manipulate his inbox, you can't delete mails from his inbox via Webmail.

You could, of course, go to the file structure and delete the correct .eml file, but that will corrupt the index file and would need an index rebuild.

So, either the user gives you enough rights, or he gives you his password, so you can access his e-mail.

Dexion AG - The Blackberry Specialists in Switzerland
https://dexionag.ch
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MarkK

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There are a couple of programs that will let you see a user's mailbox or open individual email without having granted access to the mailbox itself. You would need admin access to the file folders. OEView and MailView.
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raid3868

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Hi,

Thank for reply so they was not possible for kerio admin to do this job. Actually i think this is a very importance tools and a very basic way for domain admin to manage the use mailbox as what for my experience as a mail admin i always get call by user when they are oversea say that they was a few mail with big attachment need to delete on the server to release other mail. Currently i m using mdaemon and surgemail for linux they can manage user mailbox without need to have user password. This tools is actually can give administrator easy way to make the job done. Delete the file structure and delete the correct.eml file this i think is not the way, I think OEView and MailView need user password n not right.

tks
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MarkK

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In Kerio's Admin it is not possible to view another's email. The issue here is probably privacy laws. Yes, it is your company's email server and domain name, but in some places the privacy laws are not 100% clear as to what is allowed and what is implied.

The utilities do not require the user's password, only access to the mail store files. These are not Kerio utilities in any way, and should be used at your own risk on both legal issues and stability issues.

If your users get to their mail through web mail, then they should not need you to delete any large attachments. How are they accessing their mailboxes?
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raid3868

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Hi mark,

Tks for reply, some of my user access thru low bandwidth just around with gprs speed, so a lot of time i receive call from then
to delete the large mail. I think OEView don't need password but is for windows n i m using linux, do OEView corrupted mail index if i use it to delete mail?

tks
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MarkK

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Sorry, OEView and MailVeiw are windows programs.

Currently, I don't believe that deleting a file will corrupt anything. But that could change as Kerio comes out with updates. You could always move the file into a different folder that the user could still access later, but is out of the main folder.

Are they using POP to access email? If they have internet access, they could use the built-in web mail interface to view the messages and delete / move them themselves. Or you could setup a filter rule that deletes / moves the large message itself, then you would not have to do anything yourself.
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freakinvibe

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Having people calling you to delete big mails for them is probably not the best way of working.

You should use a mail client / mobile phone that allows just downloading the mail headers. Once the user sees the headers, he can choose if he wants to download or delete the mail.

You are probably using POP3. I would start using IMAP and you will not need to delete mails for the users.

Dexion AG - The Blackberry Specialists in Switzerland
https://dexionag.ch
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giobbi

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raid3868 wrote on Tue, 01 November 2011 03:02
Hi mark,

Tks for reply, some of my user access thru low bandwidth just around with gprs speed, so a lot of time i receive call from then
to delete the large mail. I think OEView don't need password but is for windows n i m using linux, do OEView corrupted mail index if i use it to delete mail?

tks


What law is this? The company OWN all material - its work material, not private stuff. Depending what you use the server as per say.
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TorW

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giobbi wrote on Thu, 03 November 2011 07:49
What law is this? The company OWN all material - its work material, not private stuff. Depending what you use the server as per say.

It's a discussion which probably belongs elsewhere, but several EU countries have privacy laws which under some circumstances makes reading employee mailboxes illegal.

I don't want to get too political, but not all societies are like the US ... for better or for worse.
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MarkK

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Previous message quotes:

"The issue here is probably privacy laws. Yes, it is your company's email server and domain name, but in some places the privacy laws are not 100% clear as to what is allowed and what is implied."

"What law is this? The company OWN all material - its work material, not private stuff. Depending what you use the server as per say."

"It's a discussion which probably belongs elsewhere, but several EU countries have privacy laws which under some circumstances makes reading employee mailboxes illegal.
I don't want to get too political, but not all societies are like the US ... for better or for worse."

As the last comment indicates, it depends on where you are; where you are in what country, where you are in what state, where you are financially in regards to how good of a lawyer you can afford versus the lawyer going up against you, where you are as to how much you want to drag out yourself / your company in to the media spotlight, etc... Just because the company owns the server, domain, intellectual property, etc, does not always mean the what you think. If it was that black-and-white, then there would be less court cases around this issue.
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giobbi

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Thats why the reply was to bold. Sweden for instance, can "own" your mail. So if i would like to access everything, it should be up to me, as a customer and not Kerio to decide.
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TorW

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The argument goes both ways. Nobody stops you from having full access to users inboxes, but Kerio Inc. does not provide easy to use tools to do it. I don't see Kerio deciding anything in this case. If it's very important to you, write your own tool to access everything or petition Kerio to write an optional tool.

Point is, Kerio should not (in my opinion) cater to the lowest common denominator when it comes to privacy laws, nor the highest. This is not a technological question as I see it, but a policy or contractual decision. I, for one, would be equally concerned IF it was easy to access everyone's inbox. That meant I could be held liable for any and all privacy breach on the server (as defined in the contracts and/or legislation I live with), real or imagined. Plus, the access would probably be abused sooner than later.

To put it another way: if the administrator could read anyone's inbox at will without jumping trough hoops, we would have to abandon Kerio Connect. YMMV.

Note: I live in Norway.

[Updated on: Sat, 05 November 2011 12:30]

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raid3868

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Hi.

Thank for helping I have elected not to use kerio cause is not suitable for our company. Sorry to make u guy trouble. Very very sorry.


Thank guy bye.

[Updated on: Sat, 05 November 2011 12:45]

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giobbi

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