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pchernoff

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We have an IMAP account that is used by 2 Mac OS X users (10.5.8 and 10.6.Cool. One of the users swears that on occasion a bunch of new e-mail that she has never seen appears in the Deleted Items mailbox. I do not believe that either user is at fault.

On both Macs Mail.app doesn't have any automated actions. I checked the server and there are no filters for this mail account. I've checked logs and looked up an e-mail from one address. It shows that it arrived and it looks like it was deleted many times.

Any suggestions on how to progress the investigation?
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MarkK

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What was the date on the email? Do you have an auto clean up set on the server?
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freakinvibe

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If you look in WebMail, is the Mail also in the Deleted Items folder? If so, look at the operations log, there you can see when and which protocol deleted the mail.

Dexion AG - The Blackberry Specialists in Switzerland
https://dexionag.ch
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pchernoff

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The next time this is reported I will check the operations log. I did see it there but didn't know what to look for to see what caused the deletion. There were multiple entries for the same e-mail with the operation deleted.

We do not have auto clean up set on the server for inboxes. We do have mail in the deleted items directory be permanently deleted after 30 days, but there is no auto-deletion from the inbox or any other mailbox.
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freakinvibe

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You will see which protocol, who and when. Example:

[09/Nov/2011 08:33:38] {DELETE} Protocol: HTTP/ActiveSync, User: user@recipient.ch, Folder: ~user@recipient.ch/INBOX, From: <astaro<_at_>sender.ch>, Subject: "Quarantine Report", Delivered: 08/Nov/2011 16:00:40, Size: 36521


In this example, a user with an iPhone has deleted a mail on the iPhone and the deletion has synced to Kerio Connect.

Another example:

[07/Nov/2011 14:46:24] {DELETE} Protocol: SYSTEM, User: $cleanout_agent, Folder: ~user@recipient.ch/Deleted Items, From: "WIPO mailing list" <no-reply<_at_>wipo.int>, Subject: "WIPO Domain Name Decisions - June 9, 2011", Delivered: 09/Jun/2011 18:48:47, Size: 24427


In this example, the Kerio automatic cleanout agent has deleted a mail from the Recycle Bin.

Dexion AG - The Blackberry Specialists in Switzerland
https://dexionag.ch
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pchernoff

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Thanks. Makes perfect sense.
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