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kh

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Hello,

often we have the user state: "faild to start" in Manage users > user name > component information. After this time we can no longer sync. emails, contacts...

we see in the logfiles:
[30000] (10/20 02:24:16.079):{0x263C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent sfde_bes Agent 1 (Application Event Log on SFDE5) | 10/20/2011 02:24:16 (AFFF4E81) -> {user1<_at_>dom.de} MAPIMailbox::~MAPIMailbox - Exception handled
[30000] (10/20 02:24:16.079):{0x263C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent sfde_bes Agent 1 (Application Event Log on SFDE5) | 10/20/2011 02:24:16 (AFFF4EBA) -> User User1 not started
[30000] (10/20 02:24:16.079):{0x263C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent sfde_bes Agent 1 (Application Event Log on SFDE5) | 10/20/2011 02:24:16 (6FFFC39F) -> 1 user(s) failed to initialize

We have try to restart all services and system, no help.

When we clear the kerio cache the user starts, and we missing the not syncroniced emails, contacts ...

BB Express ver: 5.0.3.41
Kerio ver: 7.2.4

Thanks for your help.
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