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We have a problem with some of our Users which accounts get automatically blocked after several bad paswords having being entered, in accordance with our policy :
Autolock the User account after 3 bad tries / 60 minutes.

The problem we encounter is that for some reasons, these Users remain blocked even after the 60 minutes being passed.

Maybe because of a brute force attack, maybe because of a bad smartphone configuration...

I thought that in this kind of situations, only the "faulty" IPs were blocked ; but apparently, after 3 bad passwords, the account is blocked for any IP trying to connect.

Is this really the case ?

This could be a problem for us as we experiment attacks of that type for some of our Users who do not manage to work anymore when this happens, and remain cut of the rest of the world for an undetermined period of time.

Thank you for your advices.


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