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GlennK

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I'm trying to figure out how this happens. Today a user went over their quota by 100,000 items and 2GB. All of it in the deleted items folder. 200,000 items in all. I've seen this happen several times now, each time the user was an Apple Mail user. I believe it has something to do with the mis-match of the Trash and Deleted items folders and an endless cycle of attempting to delete. However, I wonder why Kerio Connect allows this.
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d.

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I found a similar issue... A customer was deleting items (from their Sent box), but they had tried multiple times. So their Mac Mail app was continously trying to transfer 2000+ items, and after a few days of stop/starting, they had a 200,000 item Deleted Items folder, plus 80+ GB of mail, all of it in the Delete Items folder.

We actually deleted and re-added their Mail client settings, to stop it trying to delete more files!

We used Webmail to empty that folders contents (took quite a while to actually delete them -- the Operations log was busy for hours deleting!)

We also had problems with the quota still reporting 180,000 items / 68 GB for this user, despite the Deleted Items folder (the only massive one) now being empty... I think this has something to do with the Kerio Connects ability to bring back deleted items...

Cheers,
D.

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