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Home » Kerio User Forums » Kerio Connect » Cannot Recover Deleted Items (Recover Items Dialog box does not display count)
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GetSync'd

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When going to a user to recover deleted items, the dialog box that is supposed to show the number of messages that can be recovered does not display anything. When you close the box you get an "Adminstration Error" box, click on "Show Data" and get the following info:

Product name: Kerio Connect
Version: 7.3.1 build 5770
Module: Administration
UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:8.0.1) Gecko/20100101 Firefox/8.0.1
Platform: MacIntel Intel Mac OS X 10.7
ServerOs: CentOS release 5.7 (Final), x86
Language: en
Resolution: 1920x1080
Zoom: 0
DetectedBrowser: Firefox 8
ErrorMessage: this.x_1ro is undefined
Url: /weblib/int/lib/core.js?v=5770
Line: 322
ActiveDialogId: recoverItems_x_7
NavigationItemId: users
WindowSize: 1657x950
RunTime: 13
DeveloperToolActive: Yes
CallStack:

GetSync'd.Com
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http://www.getsyncd.com
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gbrown100

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you tried another browser / desktop os?
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GetSync'd

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Yep, tested on Safari/FF on Mac, IE/FF on Windows. Same results for all, just the UserAgent line changes based on the browser that I'm using.

GetSync'd.Com
Certified Hosted Kerio Connect Solutions
Kerio Mail Boxes / Dedicated Kerio Servers / Managed Kerio Cloud
http://www.getsyncd.com
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GetSync'd

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It a appears that it was thinking and that is some sort of timeout result. The contents of "#deleted" have now been moved to the "Deleted Items" folder and when I goto the "Recover Deleted Items" action item, it show "0 message were recovered.".

GetSync'd.Com
Certified Hosted Kerio Connect Solutions
Kerio Mail Boxes / Dedicated Kerio Servers / Managed Kerio Cloud
http://www.getsyncd.com
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