Home » Kerio User Forums » Kerio Connect » synchronization error (synchronization error beetween outlook 2010 and kerio connect 7.3.1)

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Since the update 7.3.1, I have error synchronization with outlook 2010.
I have 3 servers: one HyperV, one Virtual server Kerio and on server TSE. 3 servers WIN 2008 R2 Entreprise.

In the event windows :

Nom de l'application défaillante KoffRtfWrapper.exe, version :, horodatage : 0x4ed141db
Nom du module défaillant : olmapi32.dll, version : 14.0.6108.5000, horodatage : 0x4e28ae2f
Code d'exception : 0xc0000005
Décalage d'erreur : 0x00001f96
ID du processus défaillant : 0x20c4
Heure de début de l'application défaillante : 0x01cccc49f28d7fdb
Chemin d'accès de l'application défaillante : C:\Program Files (x86)\Kerio\Outlook Connector (Offline Edition)\KoffRtfWrapper.exe
Chemin d'accès du module défaillant: c:\progra~2\micros~1\office14\olmapi32.dll
ID de rapport : 315577d9-383d-11e1-98e7-00155d786503

Several users are receiving error messages from Kerio Synchronization type:

An error occurred during synchronization of message 'Calendrier/0000030b' server.
Kerio Outlook Connector was unable to deliver this message to your Outlook account.

Please contact your system administrator. You can use Kerio WebMail to access the message.


Error: 80004005.
Message: [SID = mail/e6836aed-b9ba-471c-883f-2f20c55d6488/0000030b,
ID = {7C28ED03-460th-4D0A-4FA4-54BCE93EF090}
File: Calendar]

The message was copied to the file '__keriomapi__STORE / Failed_Conversions' in the backup user.
Please send the file contents '__keriomapi__STORE / Failed_Conversions' with this error report to Kerio Technologies.

Before this update, it works correctly.

Thanks you for your respond.

PS: I'm french, sorry for my spelling

[Updated on: Fri, 06 January 2012 14:18]


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Found that Avast was tagging KoffRtfWrapper.exe as Win32:Evo-gen[Susp] so had to add Exception to Avast.

Crazy stuff!!
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