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Home » Kerio User Forums » Kerio Connect » user_stats.cpp ... Quota Error Messages in Error Logs
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trifecta

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Since the upgrade to 7.3.2, these error messages started to show up in Error Logs. There was no quota defined for anyone, and yet the errors keep appearing. The storage space is also plentiful.

[10/Feb/2012 01:33:23] user_stats.cpp: Storage quota for user yyyy<_at_>yy.com falls below zero: attempt to decrement from 0 by 2738
[10/Feb/2012 01:33:23] user_stats.cpp: Message quota for user yyyy<_at_>yy.com falls below zero: attempt to decrement from 0 by 1
.....

I was wondering if these similar messages had been appeared in anyone else Error Logs too.

Thanks,
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trifecta

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I give up Smile

[Updated on: Tue, 14 February 2012 23:10]

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trifecta

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I give up Smile

[Updated on: Tue, 14 February 2012 23:10]

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trifecta

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Seriously, does anyone know a fix for this madness? Smile

[16/Feb/2012 09:46:27] user_stats.cpp: Storage quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 96105
[16/Feb/2012 09:46:27] user_stats.cpp: Message quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 1
[16/Feb/2012 09:46:27] user_stats.cpp: Storage quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 97078
[16/Feb/2012 09:46:27] user_stats.cpp: Message quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 1
[16/Feb/2012 09:46:27] user_stats.cpp: Storage quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 49491
[16/Feb/2012 09:46:27] user_stats.cpp: Message quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 1
[16/Feb/2012 09:46:27] user_stats.cpp: Storage quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 11703
[16/Feb/2012 09:46:27] user_stats.cpp: Message quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 1
[16/Feb/2012 09:46:27] user_stats.cpp: Storage quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 20464
[16/Feb/2012 09:46:27] user_stats.cpp: Message quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 1
[16/Feb/2012 09:46:27] user_stats.cpp: Storage quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 31847
[16/Feb/2012 09:46:27] user_stats.cpp: Message quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 1
[16/Feb/2012 09:46:27] user_stats.cpp: Storage quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 3647
[16/Feb/2012 09:46:27] user_stats.cpp: Message quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 1
[16/Feb/2012 09:46:27] user_stats.cpp: Storage quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 42179
[16/Feb/2012 09:46:27] user_stats.cpp: Message quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 1
[16/Feb/2012 09:46:27] user_stats.cpp: Storage quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 68909
[16/Feb/2012 09:46:27] user_stats.cpp: Message quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 1
[16/Feb/2012 09:46:27] user_stats.cpp: Storage quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 12989
[16/Feb/2012 09:46:27] user_stats.cpp: Message quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 1
[16/Feb/2012 09:46:27] user_stats.cpp: Storage quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 53387
[16/Feb/2012 09:46:27] user_stats.cpp: Message quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 1
[16/Feb/2012 09:46:28] user_stats.cpp: Storage quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 18976
[16/Feb/2012 09:46:28] user_stats.cpp: Message quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 1
[16/Feb/2012 09:46:28] user_stats.cpp: Storage quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 3570
[16/Feb/2012 09:46:28] user_stats.cpp: Message quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 1
[16/Feb/2012 09:46:28] user_stats.cpp: Storage quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 36560
[16/Feb/2012 09:46:28] user_stats.cpp: Message quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 1
[16/Feb/2012 09:46:28] user_stats.cpp: Storage quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 3379
[16/Feb/2012 09:46:28] user_stats.cpp: Message quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 1
[16/Feb/2012 09:46:28] user_stats.cpp: Storage quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 12644
[16/Feb/2012 09:46:28] user_stats.cpp: Message quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 1
[16/Feb/2012 09:46:28] user_stats.cpp: Storage quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 46217
[16/Feb/2012 09:46:28] user_stats.cpp: Message quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 1
[16/Feb/2012 09:46:28] user_stats.cpp: Storage quota for user user<_at_>domain.com falls below zero: attempt to decrement from 0 by 3376

Thanks,

[Updated on: Thu, 16 February 2012 19:47]

  •  
chrisrosa

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Just noticed these errors today. Looks like it popped up for one user starting on the 5th and running since then. And also for another user starting today. I'm going to try reindexing their accounts after hours today.
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trifecta

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chrisrosa wrote on Wed, 14 March 2012 20:53
... I'm going to try reindexing their accounts after hours today.


I've tried that many times, and it did not work Sad

(Deleting stats.usr in user's mail folder did not help either.)

[Updated on: Wed, 14 March 2012 21:05]

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bchatain

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same here Crying or Very Sad

7.3.2 build 6388
Windows Server 2003, x86


only 10.6 uptodate clients with apple mail

[15/Mar/2012 17:20:06] user_stats.cpp: Storage quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 8446
[15/Mar/2012 17:20:06] user_stats.cpp: Message quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 1
[15/Mar/2012 17:20:07] user_stats.cpp: Storage quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 3820
[15/Mar/2012 17:20:07] user_stats.cpp: Message quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 1
[15/Mar/2012 17:20:07] user_stats.cpp: Storage quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 13227
[15/Mar/2012 17:20:07] user_stats.cpp: Message quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 1
[15/Mar/2012 17:20:07] user_stats.cpp: Storage quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 13113
[15/Mar/2012 17:20:07] user_stats.cpp: Message quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 1
[15/Mar/2012 17:20:07] user_stats.cpp: Storage quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 3966
[15/Mar/2012 17:20:07] user_stats.cpp: Message quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 1
[15/Mar/2012 17:20:07] user_stats.cpp: Storage quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 287838
[15/Mar/2012 17:20:07] user_stats.cpp: Message quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 1
[15/Mar/2012 17:20:07] user_stats.cpp: Storage quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 22218
[15/Mar/2012 17:20:07] user_stats.cpp: Message quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 1
[15/Mar/2012 17:20:07] user_stats.cpp: Storage quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 27406
[15/Mar/2012 17:20:07] user_stats.cpp: Message quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 1
[15/Mar/2012 17:20:07] user_stats.cpp: Storage quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 47609
[15/Mar/2012 17:20:07] user_stats.cpp: Message quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 1
[15/Mar/2012 17:20:07] user_stats.cpp: Storage quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 7559
[15/Mar/2012 17:20:07] user_stats.cpp: Message quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 1
[15/Mar/2012 17:20:07] user_stats.cpp: Storage quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 7832527
[15/Mar/2012 17:20:07] user_stats.cpp: Message quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 1
[15/Mar/2012 17:20:07] user_stats.cpp: Storage quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 9903
[15/Mar/2012 17:20:07] user_stats.cpp: Message quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 1
[15/Mar/2012 17:20:07] user_stats.cpp: Storage quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 1725448
[15/Mar/2012 17:20:07] user_stats.cpp: Message quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 1
[15/Mar/2012 17:20:07] user_stats.cpp: Storage quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 11692
[15/Mar/2012 17:20:07] user_stats.cpp: Message quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 1
[15/Mar/2012 17:20:07] user_stats.cpp: Storage quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 979703
[15/Mar/2012 17:20:07] user_stats.cpp: Message quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 1
[15/Mar/2012 17:20:07] user_stats.cpp: Storage quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 8147
[15/Mar/2012 17:20:07] user_stats.cpp: Message quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 1
[15/Mar/2012 17:20:07] user_stats.cpp: Storage quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 5897
[15/Mar/2012 17:20:07] user_stats.cpp: Message quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 1
[15/Mar/2012 17:20:07] user_stats.cpp: Storage quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 1335
[15/Mar/2012 17:20:07] user_stats.cpp: Message quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 1
[15/Mar/2012 17:20:07] user_stats.cpp: Storage quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 1056999
[15/Mar/2012 17:20:07] user_stats.cpp: Message quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 1
[15/Mar/2012 17:20:07] user_stats.cpp: Storage quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 1249308
[15/Mar/2012 17:20:07] user_stats.cpp: Message quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 1
[15/Mar/2012 17:20:07] user_stats.cpp: Storage quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 8048
[15/Mar/2012 17:20:07] user_stats.cpp: Message quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 1
[15/Mar/2012 17:20:07] user_stats.cpp: Storage quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 4617
[15/Mar/2012 17:20:07] user_stats.cpp: Message quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 1
[15/Mar/2012 17:20:07] user_stats.cpp: Storage quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 22420
[15/Mar/2012 17:20:07] user_stats.cpp: Message quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 1
[15/Mar/2012 17:20:07] user_stats.cpp: Storage quota for user xxxxx.xxxxx<_at_>xxxxx.com falls below zero: attempt to decrement from 0 by 24404

Kerio 8.4 with windows 2008 server R2 /
80 mac clients / 10.6.x - 10.10.X
Apple Mail with exchange/imap account
Kerio 8.4.0 with OX 10.6.8 server
20 mac clients / 10.6.x - 10.10.X
  •  
GlennK

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I've seen this error for a few users. I didn't attempt to fix it. I just let it be and it didn't return for the same user. It seemed to occur when the user got their storage down low.
  •  
trifecta

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GlennK wrote on Fri, 16 March 2012 12:27
... It seemed to occur when the user got their storage down low.


Not true. I've had plenty of storage space on mine.

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GlennK

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That is the reverse of what I meant, sorry. I meant when the user cleared up all their space and had all or nearly all of it free.
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zebby

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We're also seeing this for random users, we don't use any quota's - is it a bug?
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