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ombwatch

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We are preparing to upgrade Kerio Connect 7.1.4 to 7.3.2 (the server platform is Windows Server 2003, clients are Windows XP or Windows 7 with Outlook 2003/2007/2010 and KOFF).

Prior to the upgrade, we want to empty as many items as possible from the users' Deleted Items folders. Some users have tens of thousands of emails in their Deleted Items folders, and the upgrade process will presumably complete more quickly (both on the server, and upgrading KOFF on the workstations) if it doesn't have to deal with those items.

So, two questions:

1. Is there a way to generate a report that shows the disk space used and/or the number of items in each user's Deleted Items folder?

2. Is there any way to quickly and easily empty Deleted Items folders, other than having the users empty them from the client side, or using the Admin console to empty them from everyone's Deleted Items folders based on age?

Thanks,
Doug Percival
Focus Project / OMB Watch
Washington DC
techcoordinator<_at_>ombwatch.org
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GlennK

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The age thing is not necessarily going to work because kerio limits each deletion to 1000 messages at a time.

2 additional options:

Log into each person's webmail and delete.

Delete at the server level using the OS. I would probably avoid this as it will definitely cause an index rebuild and possibly have the quota be off.

How many users are on the server?
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cenoxo

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We have a similar Windows Server 2003 - XP Pro/Windows 7 Pro client setup with about 100 users, but need to upgrade Kerio Connect 7.1.2 to 7.3.2.

Despite our repeated recommendations to users to empty their Deleted Items folders daily, many continue to use DI as a catchall filing folder. One person has over 16,000 items in their DI folder.

While it's possible to log into users' individual Webmail accounts and empty their Deleted Items folders -- even if you change their Webmail Settings > General tab to 'Delete messages permanently' without moving them to the Deleted Items folder first -- this can take hours. Deletions of 1000 items at a time from even a single user also seems to noticeably slow down Kerio Connect server operation for all users.

1. Can mass deletions be done in a safe way from the mail server?

2. Is there a way to force users to empty their Deleted Items folders when they exit Outlook? Although you can set this option in Outlook, many users (execs in particular) won't agree to it and simply change the option.

3. Does a buildup of Deleted Items over a certain number (3000, 5000, etc.) generally slow down Kerio Connect? Is there a practical limit of items in any mail folder?

Thanks.
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cenoxo

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Related discussion:

Kerio Connect ยป deleting email slow
http://forums.kerio.com/t/20631/deleting-email-slow/
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GlennK

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yes, you can mass delete at the mail server but you'll need to reindex the user in order for the quota to be set correctly. Deleting speed is going to be directly related to disk speed on the server.
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