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I have a problem with one mailbox. User say that outlook is very slow.

When i check user statistic, Kerio console say that user have 433 872 items.

But when i go on Kerio Webmail, user don't have a lot of item.

So i have try:

Reindex user account through Kerio Console-> items count stay at 433 872.

Rename stats.usr to stats.old -> Kerio recreate stats.usr but items count stay at 433 872.

Rename index.fld of INBOX to index.bad -> Kerio recreate index but items count stay at 433 872.

I have also manually checked directly on the store folder of user and i have 7095 Files and 248 folders.

So i don't understand why kerio report an huge ammount of items and how i can reset this.

Thanks in advance for your help.


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