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Home » Kerio User Forums » Kerio Operator » Uploading firmware issues with Polycom phones (Uploading firmware)
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silars

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I'm trying to upload firmware for a Polycom phone. Web interface says it is successful. Even a PUT via TFTP client says it is successful.

Unfortunately, trying to retrieve the firmware is an issue. The phones are failing, as well as TFTP client GETs.

Packet traces are showing the TFTP server is responding with "File not found".

Is there a trick I'm missing? Where are these files going?
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silars

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As an update, upgraded to 1.2.1 to see if the behavior changes. Unfortunately, it appears the Firmware Upload process doesn't recognize Polycom phones anymore. You can manually provision one, but the dropdown under firmware upload doesn't list them anymore.
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Vladimir Toncar (Kerio)

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The built-in TFTP server will accept a PUT command but will in fact throw all data away. New firmware files should be uploaded via the administration GUI. I will have the Polycom firmwares checked.

Vladimir
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Vladimir Toncar (Kerio)

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We had discovered a problem with Polycom firmwares and decided to disable the upload for Polycom in Operator 1.2.1. This change was left out of the change log by mistake. I will update this thread when the fix is available. Meanwhile, I propose that you update the firmware manually.

Vladimir
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silars

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Much thanks on the response. When do you expect Polycom support to return? One of the primary reasons we are looking at Operator was due to Polycom provisioning support. We aren't interested in separating our voip server and provisioning server.

I certainly wouldn't mind some more information on exactly how Operator is managing the firmware. For instance, I can try to upload the Polycom firmware and tell Operator it is Snom. It accepts it. What is it doing after that? I can't seem to find the firmware repository when SSH'ing into Operator either (/opt/kerio/operator/firmware is the closest I could find). Given how simple of a process this should be, I'm a little confused as to what is the complication.

Fortunately, everything else appears to be working quite well. We have resorted to configuring the SIP lines manually on the phones.

This is just a pilot project for us, so, if you want to throw Beta software at us, we'd be interested.

Also, is a more robust TFTP/Provisioning solution envisioned? The Polycom phones use the TFTP/Provisioning server for a few options. For those seeking more security, FTP would appreciated.

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Vladimir Toncar (Kerio)

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You can use auto-provisioning with Polycom phones even without the firmware upgrade or you can upgrade the phones manually (if they have some super-old firmware, for example).

Operator keeps firmware files in blobs in the configuration database. The TFTP server reads the files straight from the database.

Vladimir
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silars

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It appears Operator is unable to provision UC-enabled (4.0.1B) Polycom phones. Is this something you plan to add? What version of Polycom firmware is your target?
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Vladimir Toncar (Kerio)

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So far, we have only tested Polycoms with version 3.* firmware.

Vladimir
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