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ZReau

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When someone phone us with there caller id blocked
we can't answer the call? our phone hangs and caller get voicemail?

Alex,
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Vladimir Toncar (Kerio)

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Hi,

If you do not answer a call, the behavior depends on the user's settings in his/her "Ringing rules".

Vladimir
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ZReau

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Answering the call is the problem;)
we can't answer blocked caller id's

ppl with caller id's we can answer.

Alex,
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Vladimir Toncar (Kerio)

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I don't quite understand. Did you disabled the account of some user? Or is this about an external call from someone who is hiding their phone number?

[Updated on: Thu, 22 March 2012 14:30]

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ZReau

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An external caller which a blocked number.

Alex,
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Vladimir Toncar (Kerio)

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OK, so it's an issue with a call from a hidden external number. And the problem is that the call is not routed properly or that the call rings on the correct phone but you cannot accept it?

Vladimir
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