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Lynx

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When a general mailbox like e.g. Sales forwards its incoming mails to one or more individual mailboxes (like salesman John, Paul, etc) all individual mailboxes get these emails. But when one of these individual mailboxes set its out-of-office, the sender receives an out-of-office from the general one, in this example Sales. This is of course very confusing.

This issue has been raised before but never solved. There seems to be some sort of suggestion #27332, but who knows what it contains and when a solution is going to be implemented.

The customer runs out of patience.

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TorW

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The obvious solution is to use a public folder for the sales account. We had a customer with the same problem, and they were more than happy to get rid of the confusion by using a public folder which relevant people subscribed to. But then again, you're dealing with sales people Wink
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pcunix

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TorW wrote on Mon, 26 March 2012 19:17
The obvious solution is to use a public folder for the sales account. We had a customer with the same problem, and they were more than happy to get rid of the confusion by using a public folder which relevant people subscribed to. But then again, you're dealing with sales people Wink


Not only that, but using a public folder gives you other advantages.

I wrote this up in detail at my website this morning, but the basic idea is that mail to "sales" goes to a public folder that all sales people have "Editor" rights on. This lets them drag emails out of that folder, so it effectively functions as a "leads" folder for any one of them who wants to take the message. When they take one, it disappears from other salespeople's view. First come, first served and in the rare case of simultaneous access, one gets an error message.. simple and effective.

You can easily track who took what from the Operations log too.. yet another example of why running your own mail server gives you more power!

Tony Lawrence
Kerio Preferred Partner and Reseller
Certified for Connect, Control
http://aplawrence.com
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