Connect. Communicate. Collaborate. Securely.

Home » Kerio User Forums » Kerio Control » Hardware Appliance Update problems (unable to use update feature in kerio admin console.)

Messages: 2
Karma: 0
Send a private message to this user

We have recently purchased the control hardware appliance 3110.
We have a very basic network configuration and had everything up and running fine.

About 3 weeks or so ago it showed that there was a recommended update for version 7.3.0 patch 2 build 3989

since that patch most everything seems to work, however we are unable to receive antivirus updates to control with the message:

Last update check: Failed xx minutes ago

update checker fails with the message: Update check failed

Intrusion Prevention signatures and blacklist updates fails:
unable to connect to update server.

and contact technical support link on the main page also fails and points me to support on the kerio website ticket submission page..

anyone have any suggestions? our connectivity through the firewall, rules, and everything else seems to work fine.

Thanks in advance,

[Updated on: Thu, 12 April 2012 00:55]


Messages: 2
Karma: 0
Send a private message to this user
figured it out.

The update removed the DNS settings on the WAN port.

Network computers here use static addressing with IP/DNS manually assigned so they were able to get traffic just fine.

it was the firewall WAN port that was missing those DNS settings (removed somehow during a update?) so when the firewall tried to call out for updates or whatever it had no DNS address.

Previous Topic: public Integrated Lights-Out on firewall host
Next Topic: ask - connect 2 networks and use 1 isp for internet
Goto Forum:

Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Tue Oct 17 13:43:12 CEST 2017

Total time taken to generate the page: 0.00405 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.