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Angel Tsankov

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I cannot log on to the firewall using the administrator's console - I get
the "Authentication failed." message. I remember deleting the only
administrator account and later creating another account with the same name.
Later on, the admin console crashed with a GP fault exception and I could
not check which (if any) is the admin account.

I'd like to avoid reintsalling 'cause I'm not sure whether the statistics
gathered so far will not be deleted.

Any ideas are welcome!



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Pavel Dobry (Kerio)

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Angel Tsankov wrote on Tue, 22 June 2004 13:47

I cannot log on to the firewall using the administrator's console - I get
the "Authentication failed." message. I remember deleting the only
administrator account and later creating another account with the same name.
Later on, the admin console crashed with a GP fault exception and I could
not check which (if any) is the admin account.

I'd like to avoid reintsalling 'cause I'm not sure whether the statistics
gathered so far will not be deleted.

Any ideas are welcome!




Try to reset the password for the admin account.
Detailed procedure is in our Knowledge base http://support.kerio.com/kb/55

Also check if the new administrator account has sufficient rights (<variable name="rights">127</variable>).

[Updated on: Fri, 20 February 2009 17:33] by Moderator

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ghall

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The link above to reset the password doesn't go to a page detailing how to reset the password
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Petr Dobry (Kerio)

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Petr Dobry
Product Development Manager | Kerio
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Shwarmagedon

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I used this procedure a few months ago. Now the link is broken. I need this procedure for my NFR on 7.x.

Please provide the procedure.
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