Connect. Communicate. Collaborate. Securely.

Home » Kerio User Forums » Kerio Connect » Kerio Outlook Connector Error - Failed_Conversions

Messages: 1
Karma: 0
Send a private message to this user

Since a while, we are receiving this Error Messages every time we update Kerio Connector.

Some users just receive a few of this messages, other users 15 or more.

We couldn't possibly find out, what's responsible for generating this messages. The Kerio Error Log is clean. We also cleared the outlook connector cache and reinstalled the software.

The last update was made from version 7.3.0 to 7.3.3 and those messages appeared on almost all of the over 70 Kerio accounts.

Some details


Windows XP Pro or Windows 7 pro 64Bit
MS Office 2007 SP3


Debian Squeeze
Kerio Connector 7.3.3


This night I'm going to update to the newest version 7.4 and we'll see what happens, about the error messages.

Has anyone ever experienced a similar error before? Google didn't spit out anything useful, though I found some old release notes, that describe this 8004011b error. It was solved with version 6.5.1 Confused

------------------------------------------------------------ -----

Von: Kerio Outlook Connector
Gesendet: Keines
Betreff: Die Nachricht konnte nicht synchronisiert werden.
Wichtigkeit: Hoch

Ein Fehler ist bei der Synchronisation der Nachricht 'Gelöschte Objekte/00000a04' auf dem Server aufgetreten.
Kerio Outlook Connector konnte die Nachricht nicht an Ihren Outlook-Account senden.

Bitte kontaktieren Sie Ihren Systemadministrator. Sie können Kerio WebMail nutzen, um die Nachricht zu lesen.


Fehler: 8004011b.
Nachricht: [SID = NAME@DOMAIN/ebdd6ba9-3ea0-4e23-9191-807df28935f0/00000a04,
Ordner: Gelöschte Objekte ]

Die Nachricht wurde in den Ordner '__keriomapi__STORE/Failed_Conversions' des Benutzerspeichers kopiert.
Bitte senden Sie den Inhalt des Ordners '__keriomapi__STORE/Failed_Conversions' mit diesem Bericht an Kerio Technologies.

------------------------------------------------------------ -----

thanks to whoever tries to help Smile


Petr Silar (Kerio)

Messages: 107
Karma: 6
Send a private message to this user
These messages inform you there is some mail in your store on server which is not possible to download into KOFF because of some problem inside of the mail (it may be our bug however most probable is that the mail is corrupted somehow).
You can find little bit more info in KOFF's debug.log (i.e. on client side not on server one) and version 7.4 also shows more information in Failed Conversion message.
The reason you see these messages each time you upgrade is that KOFF marks all messages it can't convert but clears this flag with each its new version to give them a new try of conversion.
Previous Topic: Free Mail Server Helper
Next Topic: Footer - questions
Goto Forum:

Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Fri Nov 24 06:55:47 CET 2017

Total time taken to generate the page: 0.00336 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.