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jonte

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I got another user contacting me about phone numbers missing on contacts in his iPhone.

When I research this problem, I found that the number is visible on the webmail, but only when I view the contacts in "address card" mode. If I double click or change to phone book list, the number is not visible.

I've come so far that it has to do with how the phone number is labeled. If I create an own label for a phone number, this happens sometimes.

Can someone confirm, or know something more about this?
Kerio Connect 7.3.3, 7.4 is being tested yet.
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spape

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Are you using "Exchange ActiveSync" on iPhone to sync your contacts and OS X AddressBook on your Mac?
That problem often occurs, if you use various labels for phone numbers in AddressBook. Those labels seem not to be matched correctly to "Exchange ActiveSync" contact labels and thus are not synced.

Try the following on your iPhone:

1. Open Settings -> Mail, Contacts, Calendars...
2. Open the Exchange account (Kerio) and turn off address syncing. (Let the phone delete the contacts!)
3. Add a new account "Other" -> "CardDAV"
4. Insert "username", "password" and "server name" and continue.
5. You iPhone should add the account.
6. Now open "Contacts" on your iPhone and click into "Groups" in the upper left hand corner. You should find the account you just added. Open it. You contacts should be added while you're looking at the list. All phone numbers are in there now.

If my users are complaining bc of missing phone numbers in iPhone I always tell them to add the store as CardDAV. It always worked so far...
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