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Home » Kerio User Forums » Kerio Connect » Registration problem (Cannot register my new add-ons)

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Hi all.

My software maintenance expiration date was on the 15-11-2011 and im using kerio connect 7.3.0 build 5623, for a total of 60 users.

I have now bought a new renewal license for 20 users, as thats all i need. i have recieved a pdf containing 4 license numbers and they are software maintenance licenses. When i try to update my registration info i use my server license and enter the security code as told to but on the next step i cannot remove the old add-ons they are greyed out and still totals up the number of licenses to 60.

When i get to the last step and click finish i get a error saying:

"Currently, the base products add-ons expire before the base product itself. You should add more license numbers. After all new licenses have been successfully added, you can finish the registration."

Anyone got any idea of how i can fix this?

Your will help will be mostly appreciated.

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I think you should contact your Kerio partner or our sales department. I guess they must remove 40 users from license, it still requires 60 users license for next year.
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