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perennialdesign

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We've encountered a developing problem with 2 different employees and their Kerio accounts.
On various occasions both employee's email accounts have been inaccessible due to multiple active connections and Opened folders. See attached.
In fact just as I was opening this ticket when Kerio Connect stopped responding. I assume its related to the multiple folder problem.

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sfpete

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Do these people... or have these people in the past... had calendar delegates who were using Entourage?

There was a combination of Entourage and an earlier version of Kerio that created a massive number of calendar event duplicates... which commonly resulted in what you were seeing. This has since been resolved, but the duplicates remain... and the issue will persist unless that is dealt with.

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perennialdesign

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I dont have any calendar duplication, however it might be related to the combination of Entourage and KC.
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sfpete

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The calendar duplication actually usually isn't _apparent_ to you actually.

There is a script available to find and eliminate the duplication that runs on the server.

We've needed to do this process on several KC servers we admin.

The fix is to create the user a new identity in Entourage (keep it offline), do the same to their assistant/delegate if any, stop the server, run the dups.pl script provided by Kerio (which can run for 30+ mins with an offline server... heads up) to get rid of the duplicate calendar events, put the server back up, reconifig the user and let it all download, reconfig their assistant and add the delegate back.

The dupes have not come back after that.

It's a massive pain. After that I STRONGLY recommend getting off Entourage for multiple reasons... and onto Outlook. It needs to be resolved before upgrading however... Outlook will go nuts with those duplicates on the server store.
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perennialdesign

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Thank you for that helpful information.
Outlook 2011 doesn't support secondary calendars.
We use secondary calendars with Meeting room accounts to reserve our various meeting rooms.
Until we create an alternative solution then Entourage is our Mac email client.
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