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Home » Kerio User Forums » Kerio Connect » Update problem, error 1714 (Cannot update to 7.4.1)
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alexandre

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Hi,

I need to update our Kerio Mailserver 7.3.1 to the 7.4.1.

It is running on a Windows 2008 R2 server.

When i run the updater, i get the error message :

"Error 1714. The older version of kerio Connect cannot be removed. Contact your technical support."

I tried also to update after having stopped the Kerio service, but i get the same one.

Does anyone have any clue on this issue?

Thanks for your help.

Alex.

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zebby

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This is a Windows Installer error. See here:
http:// forums.kerio.com/t/19454/error-1714-when-installing-kc-7-2-b eta-6/

The clean up utility has been retired by MS but you may still be able to find it on other sites or you could try the replacement tool - a "Fix-it" see here:
http://support.microsoft.com/kb/2438651

Either way, make sure you have a good backup of Kerio first!
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