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wezmilan

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Hi all.

I have Kerio Connect 7.4.1 build 7267.
Running MS Server 08 R2.

Sophos was originally giving me problems and mail wouldnt be sent or recieved, but after a restart it was working fine and did so for about a month.

Then the other day it started giving problems again and when it is enabled no mail can be sent or recieved.

Here is some error messages from the error log:


[05/Jul/2012 09:39:18] AntivirusModule.cpp: Cannot start AV server, self test failed: Detection of test virus EICAR failed
[05/Jul/2012 09:39:18] AntivirusModule.cpp: Antivirus plugin Sophos cannot be initialized: Detection of test virus EICAR failed
[05/Jul/2012 09:39:18] AntivirusModule.cpp: Antivirus plugin Sophos failed to start: Detection of test virus EICAR failed
[05/Jul/2012 09:39:18] AntivirusModule.cpp: Restarting of Sophos plugin has failed, next try is planned after 300 seconds.
[05/Jul/2012 09:39:34] mail_avir.cpp: Antivirus check of mail from <Chris@something.co.za> to <sunet<_at_>something.co.za> failed: Plugin is not responding.
[05/Jul/2012 09:39:36] Last message repeated 3 times
[05/Jul/2012 09:39:58] mail_avir.cpp: Antivirus check of mail from <Chris@something.co.za> to <izak<_at_>something.co.za> failed: Plugin is not responding.
[05/Jul/2012 09:40:00] Last message repeated 10 times


Anyone know how i can fix this? any suggestions would be highly appreciated.

Thanks
  •  
Piskota

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Hello

Try to disable all another antivirus softvare.As the WIndows Update Malicious Software Removal well prevent
the test file.
  •  
freakinvibe

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From the Admin Guide, page 186:

Quote:
In order for Kerio Connect and antivirus program to cooperate properly, specify an exception for the store directory (or also for the *.eml files in case of older versions of some antiviruses), so that the messages are not checked by the antivirus engine.


Dexion AG - The Blackberry Specialists in Switzerland
https://dexionag.ch
  •  
wezmilan

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Hi there.

Thanks for the help.

It was Kaspersky deleting the testing virus eicar the whole time.

keep well.
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