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Home » Kerio User Forums » Kerio Operator » Bria not registering but can call out (Bria can make calls but can't receive calls)
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GazzaBot

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Hi,

We have an iPhone with Bria softphone installed. It worked fine before Operator 1.2.

The phone shows as offline in Operator and when you dial the extension it goes directly to voicemail.

Strangely though, the Bria can dialout via Operator - to other extensions and external numbers.

How can it make calls yet not be registered?

Anyone have any ideas?


thanks

Gazza
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Vladimir Toncar (Kerio)

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I guess Operator forces it to re-register when it attempts to call. I guess the best way to debug this is to capture the communication between the phone and Operator with the packet sniffer.

Vladimir
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GazzaBot

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Tks Vladimir,

We have worked around the issue - it was only happening with the secondary SIP registration. We have put the Primary SIP registration on the Bria and the secondary on the laptop and now both register fine.

Gary
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