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exportgoldman

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Hello Everyone,

I was very excited when I read that Outlook 2013 supports ActiveSync, so we can get rid of the (slowly improving but still painful) Kerio Offline Connector.

All our Mac's run great with EWS, and iPads/IPhones with ActiveSync are Magic. It's only our Outlook for Windows users which have pain.

So I downloaded and setup Outlook 2013, and put in the ActiveSync server details as our Kerio server but have the following error.

Log onto the Exchange ActiveSync mail server (EAS): the server cannot be found.

Now, I know from previous bugs and versions of Outlook, that Kerio doesn't do any testing of new versions of Outlook clients against Kerio until users complain something is broken (e.g. Outlook for Mac Update broke sending e-mail, Outlook 2010 took like 6 months to be 'compatible' with Kerio.)

So this is a bit of a heads up for Kerio Development that there is a PUBLIC PREVIEW of Outlook 2013 out, and it would be great that on launch day we could even use it with Kerio. Crazy thoughts I know.

Then the Kerio team can stop developing the Kerio offline connector.
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JustAsk

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Final release of Office 2013 will be within the next 6 weeks. I doubt kerio support for it will take several month, this is the reason why our company currently reverting back to Ms Exchange. The Offline connector really slows down everything and make email indexing and search a horror.

Kerio is so damn slow updating their server software. Still no greylist or DKIM Support and so it will be with Office 2013 compatibility.

[Updated on: Tue, 17 July 2012 14:03]

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Pavel Dobry (Kerio)

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Exchange has no DKIM and grey list support either so your arguments seem to be less than valid at that point.
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Pavel Dobry (Kerio)

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exportgoldman wrote on Tue, 17 July 2012 04:49

Now, I know from previous bugs and versions of Outlook, that Kerio doesn't do any testing of new versions of Outlook clients against Kerio until users complain something is broken (e.g. Outlook for Mac Update broke sending e-mail, Outlook 2010 took like 6 months to be 'compatible' with Kerio.)


I understand it is so easy to point a finger a blame Kerio. But it is not true. We do test everything we can. Microsoft's problem is that it refuses to cooperate with other vendors and does not pre-release updates and service packs for testing (like eg. Apple does). We cannot test something that doesn't exist yet.

BTW: ActiveSync support in Outlook seems to be designed to work with Hotmail only. It does not work with regular Exchange servers.

Outlook is proprietary client with no documentation and poor support for open standards. That's why it is difficult to react on unknown changes made by Microsoft in each update.

[Updated on: Tue, 17 July 2012 14:42]

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exportgoldman

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Pavel Dobry (Kerio) wrote on Tue, 17 July 2012 14:42
I understand it is so easy to point a finger a blame Kerio. But it is not true. We do test everything we can. Microsoft's problem is that it refuses to cooperate with other vendors and does not pre-release updates and service packs for testing (like eg. Apple does). We cannot test something that doesn't exist yet.


I don't know about service packs, others here on the forum claimed that their companies as Microsoft Partners had access to the pre-release Outlook for Mac service pack which broke Kerio but I cannot speak to that.

What I DO know is that I had access as a general member of the public to Outlook 2010 Beta and RC code for months before it was released, but it still took Kerio what 6? months to support it as Kerios policy was to not start working on support for a new product before it was released, even if Microsoft claims the features are locked down in the RC's.

So I'm just letting you know, that Outlook 2013 DOES EXIST, and perhaps you should start testing against it.

It's not that I don't feel Kerio's pain, but I feel my own pain more not being able to sell new versions of Office to clients for months and months after it is released due to Kerio not working, and missing out on a boon in sales, along with the disapoinment and questions from clients why we are selling them something so stuck in the past.

I had clients desperate for conversation view in Outlook 2010, they had it on their Mac's and iPads, but it simply would crash with Kerio on the PC for months and months.

Surely there is testing you can do with this Public Preview so this doesn't happen again?
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jflietstra

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Hi,,

Has Kerio a webservice function like Exchange EWS??
And what is the adress to access those function?
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hhat747

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I think the issue is that Outlook 2013 uses a newer version of Exchange ActiveSync which is not currently supported by Kerio Connect
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Pavel Dobry (Kerio)

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Exchange ActiveSync account in Outlook 2013 is (probably) not designed to work with any server. It does work only with Hotmail. It does not even work with Exchange.
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freakinvibe

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I think it will work with more than just Hotmail, see

http://www.microsoft.com/office/preview/en/outlook-2013-prev iew

Quote:
Exchange ActiveSync Support Connect Outlook with Exchange ActiveSync, and you'll receive push-based email, appointments, and contacts via the most popular email servers and services.


Maybe the preview has limited functionality, but final product will support other mail servers as well.

Dexion AG - The Blackberry Specialists in Switzerland
https://dexionag.ch
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hberm001

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"The official stance from the Product Team is that Outlook will connect to any server which provides EAS 14.x except for Exchange. For RTM release Outlook 2013 will block connections to Exchange servers using EAS. Connecting to Exchange over EAS is not supported."

from http://social.technet.microsoft.com/Forums/en-US/officeitpro preview/thread/53dd153d-cc99-41dd-bb4c-dc4558c4ce4e

It looks like Kerio need to work on updating KerioConnect from ActiveSync protocol support from 12 to 14 for it to work (according to manual Connect provides version 12 http://manuals.kerio.com/connect/adminguide/en/sect-activeve rsions.html )

There seem to be indications that EAS v14.x support in Kerio may not be coming any time soon at all.
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bull2760

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This is the reason my office and it's 40 licenses are moving away from Kerio and going to an Exchange hosted service in 2013. Support now sucks, since they switched everything to resellers for support. They are slow to adapt, instead if letting us the users help them beta test software like Outlook 13, they would rather stall developement. Who do they think they are kidding, if this infromation can be found by us with little digging and searching Kerio certainly knows what needs to be done. So this time next year when my licensing comes up for renewal it will be goodbye Kerio hello to Hosted Exchange. I'm currently testing Microsofts full suite of office 365 with Hosted Exchange and it's nice! Plus I no longer need to have the in house equipment to maintain anymore.
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gmaoret

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MailEnable will support it in v. 7.x (currently in Beta).

Do you think that you could also support it?
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Pavel Dobry (Kerio)

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hberm001 wrote on Thu, 23 August 2012 17:53
"The official stance from the Product Team is that Outlook will connect to any server which provides EAS 14.x except for Exchange. For RTM release Outlook 2013 will block connections to Exchange servers using EAS. Connecting to Exchange over EAS is not supported."

from http://social.technet.microsoft.com/Forums/en-US/officeitpro preview/thread/53dd153d-cc99-41dd-bb4c-dc4558c4ce4e

It looks like Kerio need to work on updating KerioConnect from ActiveSync protocol support from 12 to 14 for it to work (according to manual Connect provides version 12 http://manuals.kerio.com/connect/adminguide/en/sect-activeve rsions.html )

There seem to be indications that EAS v14.x support in Kerio may not be coming any time soon at all.


I know what they say. The reality is that Outlook 2013 requires a special communication from EAS server in order to use it. This communication is not part of Exchange ActiveSync protocol. In other words, there is a special lock designed for not connecting to non-Hotmail servers, unless they use the same mechanism as Hotmail.
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Pavel Dobry (Kerio)

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bull2760 wrote on Mon, 22 October 2012 23:43
This is the reason my office and it's 40 licenses are moving away from Kerio and going to an Exchange hosted service in 2013. Support now sucks, since they switched everything to resellers for support. They are slow to adapt, instead if letting us the users help them beta test software like Outlook 13, they would rather stall developement. Who do they think they are kidding, if this infromation can be found by us with little digging and searching Kerio certainly knows what needs to be done. So this time next year when my licensing comes up for renewal it will be goodbye Kerio hello to Hosted Exchange. I'm currently testing Microsofts full suite of office 365 with Hosted Exchange and it's nice! Plus I no longer need to have the in house equipment to maintain anymore.


I'm sad when reading post like this. Although we do know how to do it, it is not possible for us (at this moment) to offer it to our customers. The fact that something does exist does not mean that you can freely use it. That's the today's world. We would be more that happy to offer support for all Microsoft clients and all protocols. You've obviously chosen a client, which is designed to not be interoperable with other servers but Exchange.

There is no problem with testing Outlook 2013 with Kerio Outlook Connector - you could do it from the time when first Preview version has been released.

Kerio Connect has many unique features and, for example, it is far ahead in supporting open-standard protocols and 3rd party clients than Microsoft is. We do design and implement them (eg. in Calconnect consortium). However, if you feel that the only usage of Kerio Connect is to copy slow evolution of proprietary Microsoft Exchange then I understand your decision. I wish you the best.
sedell

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Pavel Dobry (Kerio) wrote on Tue, 23 October 2012 05:10
You've obviously chosen a client, which is designed to not be interoperable with other servers but Exchange.

And yet, you advertise yourself as an Exchange alternative that supports Outlook. The expectation then, is that you keep up with changes on the Exchange front and keep that client working.

Pavel Dobry (Kerio) wrote on Tue, 23 October 2012 05:10
Kerio Connect has many unique features and, for example, it is far ahead in supporting open-standard protocols and 3rd party clients than Microsoft is. We do design and implement them (eg. in Calconnect consortium).

Again, you get a lot of your customers as an alternative to Exchange. They use and need Microsoft Outlook and ActiveSync to function. They care about Outlook and ActiveSync working, not unique features, open standards, or 3rd party clients. Calconnect... who cares? It doesn't affect Outlook/ActiveSync. As far as many of the Exchange alternative customers are concerned, all the time spent on the open standards and 3rd party client support is a waste of time, and detracts from the time developers could spend on fixing or improving Exchange/Outlook/ActiveSync functionality, and especially frustrating when you use that as an excuse for being behind with current Outlook/ActiveSync compatibility.

Pavel Dobry (Kerio) wrote on Tue, 23 October 2012 05:10
However, if you feel that the only usage of Kerio Connect is to copy slow evolution of proprietary Microsoft Exchange then I understand your decision. I wish you the best.

That's what we expect when we get an Exchange alternative to support Outlook and ActiveSync devices. We don't care about interoperability, we don't care about cutting edge open standards, we care about support for the current versions of Outlook/ActiveSync. It's sad that you condemn and write off customers for expecting an Exchange alternative to function like an alternative solution to Exchange.

Scott
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