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Maurice Herbst

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We are using Kerio Connect 7.4.1 build 7267 with the Kerio Outlook Connector running on Ubuntu 12.04 server for Kerio Connect and Windows 7 with Outlook 2010 for the Connector.

We have one user who has strange folders that appear in her Outlook profile, they do not show in the web mail interface. When these folders are deleted within a few seconds they come back with an enumeration added to the folder name. This issue appears on any machine that this users profile has been added to.

To resolve this issue we have tried different PC's to see if it was machine specific Outlook 2007 or 2010 no difference the problem exists anywhere we map the user.

We rebuilt the users profile on her PC.

We deleted the __keriomapi__store folder along with the specguid.fld and journal.db files and restarted the mail service on the server.

We have analyzed the mailbox and the folders do not appear anywhere that we can find.

The users mail still functions properly with the exception of this problem, and it is specific to this user.

Any ideas would be appreciated

Thank you

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Maurice Herbst

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We have also cleared the cache after deleting the mailbox files
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MarkK

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If you right click on the folder and look at Properties, it should show you the location of the folder, kind of. So if it is a folder that is in your mailbox's inbox, it will show something like this:
\\Mailbox - John Doe\Inbox

You should then be able to go to the mailserver/store/mail.{domainname}/{username}/Inbox and find that folder.

Not a solution, but maybe a point in some direction.
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dominic@cbx.com

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Does this account have any mail rules in either Outlook or webmail?

I had a user once complain about how every time she deleted a folder it came back - only to discover that she had created a rule in webmail, which moved messages to the folder in question, recreating it automatically if she deleted it or it otherwise didn't exist.
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Maurice Herbst

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I will take a look at those items thanks you.
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Maurice Herbst

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Update on this issue:

After looking in to a suggestions above I found that the folders still existed but were orphans, they no longer appeared on the outlook profile in their original locations, however were living on the server in what was the original path to the folder. I was able to finally delete the orphan folders from the server manually after this they no longer randomly appeared in outlook after deletion.

I am still not sure why the folders became orphaned in the first place when they were originally deleted but glad the issue is resolved.

[Updated on: Tue, 24 July 2012 23:35]

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