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Home » Kerio User Forums » Kerio Connect » problem upgrading to 7.4.2 (1921 and 1714 errors)
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monkeymissile

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When I tried to upgrade recently I first received an error 1921 saying I did not have sufficient privileges to stop the Kerio service. First time for that.
I rebooted the server and during the second install attempt, I received an error 1714 saying the older version of Kerio could not be deleted. I re-downloaded the installer, but got the same message. I also could not remove Kerio from the Add/Remove Programs in Control Panel.
Any thoughts?

thanks!
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bchatain

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Same problem here Crying or Very Sad + very hight CPU usage. I don't know is there a link but i can't upgrade.
Ticket is open.


Win 2003 + 7.4.1
90 users - 100 % mac - 10.5 -> 10.7

Kerio 8.4 with windows 2008 server R2 /
80 mac clients / 10.6.x - 10.10.X
Apple Mail with exchange/imap account
Kerio 8.4.0 with OX 10.6.8 server
20 mac clients / 10.6.x - 10.10.X
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monkeymissile

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glad I'm not alone!
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freakinvibe

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This is a Windows Installer problem, other people have that problem also:

http://forums.kerio.com/t/16766/install-uninstall/

While this is for Kerio Control, the solution for Kerio Connect is similar, you have to properly uninstall the old version first. Use this to clean up the installer files:

http://support.microsoft.com/kb/2438651

Then install the new version.

[Updated on: Wed, 25 July 2012 08:04]


Dexion AG - The Blackberry Specialists in Switzerland
https://dexionag.ch
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monkeymissile

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thanks, I'll give this a try and report back
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bchatain

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Fail Crying or Very Sad

we backup the register database and we try to upgrade after and fail

another question : my cardav.db is 240 376 Ko

Is it a normal size ? (90 users)

Kerio 8.4 with windows 2008 server R2 /
80 mac clients / 10.6.x - 10.10.X
Apple Mail with exchange/imap account
Kerio 8.4.0 with OX 10.6.8 server
20 mac clients / 10.6.x - 10.10.X
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