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MultiCam

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We are on Kerio 1.42 (latest release) and we primarily use Outlook 2007 although we have a few Outlook 2010 and Mac clients also.

My issue is one Outlook 2007 user (happens to be the President of the company) is having issues where when he is outside of the office and he goes to send mail through Outlook, that it can take upwards of 5-7 minutes for the email to leave his inbox.

If he sends an email from the same location through his iPhone then its immediate.

Has anyone else had any similar issues or can you advise on where to begin looking?


Most of these emails are small, no attachments so it shouldn't be taking so long.

On a side note, does anyone have any valid information on what sort of bandwidth works best with Kerio.. I mean i know more is always better but we are on a 4Mbit connection and a T-1 (DUAL Wan-failover). I am trying to get them to look into more bandwidth.
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dexterb

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A few things to check:

I had a user with this issue and discovered she had an Outlook rule that held any outbound message in the Outbox for 2 minutes, which saved her from the accidental sending before adding attachment or accidentally sending to the wrong user, etc.

Another user had this issue but it was due to his internet connection over Hughes.net satellite (which works fine with KOff connector) but he had exceeded his bandwidth / fair use policy with the provider and they restricted his bandwidth...this effectively kept his email in the outbox until the restriction lifted.

Lastly, have you tried emptying the Kerio connector's cache? I do that on some user's computers whenever I get unexplained issues and it sometimes clears the problem (it even happened on the company president's computer).
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dexterb

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To my knowledge there is no Kerio specification on bandwidth requirements, particularly since it still has Offline triggers and scheduler capabilities. I have a 80 user base, about half of those remote, and my server's DSL connection was, until recently, only 5Mb down/768K up and we never had a bandwidth issue -- except for sharing with other regular internet traffic. Also, we don't use the Kerio spam filter but instead use an 3rd party spam filter (Postini) which cuts down on what actually arrives at the server.

Now we have a 35M/5M connection. Certainly big attachments download quicker, but I haven't noticed an email impact.
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MultiCam

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dexterb wrote on Fri, 10 August 2012 09:32


Lastly, have you tried emptying the Kerio connector's cache? I do that on some user's computers whenever I get unexplained issues and it sometimes clears the problem (it even happened on the company president's computer).





Thanks for the advice, I will check these things out.. How do I clear the cache for the Kerio connector?


Edit... never mind i figured it out.. Thanks again.

[Updated on: Fri, 10 August 2012 16:59]

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MultiCam

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I wish we had a 35/5.. Pretty sad my home internet is 10x faster than my companies lol.
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dexterb

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Ha! Let us know what solves the email delay problem. I imagine it will happen to me one day and your solution will work for me!
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