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Home » Kerio User Forums » Kerio Connect » Sending and Recieving Emails From Outside (external) (Hi, am encountering a problem with my kerio mail, i cannot send or recieved emails from the outside. Can you one help what might be the problem.)
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shadownet

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Hi, am encountering a problem with my kerio mail, i cannot send or recieved emails from the outside. Can you one help what might be the problem.

Bayo
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freakinvibe

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No, you are not providing enough information.

Which version of Kerio Connect, which OS is it running on?

Are DNS / MX records correct?

Have you checked the log files?

Dexion AG - The Blackberry Specialists in Switzerland
https://dexionag.ch
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shadownet

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No Message Body

Bayo
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shadownet

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Version 7.4.2 and runing on window server 2008 R2.

Below is the message i recieved from the error log

[22/Aug/2012 12:22:09] mail_pop3c.cpp: PASS command failed: -ERR Authentication failed. (user e.lamarche<_at_>julbrew.com server ssl0.ovh.net:995)
[22/Aug/2012 12:22:19] mail_pop3c.cpp: PASS command failed: -ERR Authentication failed. (user helpdesk<_at_>julbrew.com server ssl0.ovh.net:995)
[22/Aug/2012 12:24:15] mail_pop3c.cpp: PASS command failed: -ERR Authentication failed. (user s.mboge<_at_>julbrew.com server ssl0.ovh.net:995)
[22/Aug/2012 12:24:22] mail_pop3c.cpp: PASS command failed: -ERR Authentication failed. (user b.darboe<_at_>julbrew.com server ssl0.ovh.net:995)
[22/Aug/2012 12:24:33] mail_pop3c.cpp: PASS command failed: -ERR Authentication failed. (user g.diatte<_at_>julbrew.com server ssl0.ovh.net:995)
[22/Aug/2012 12:24:43] mail_pop3c.cpp: PASS command failed: -ERR Authentication failed. (user m.alhassan<_at_>julbrew.com server ssl0.ovh.net:995)

Bayo
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freakinvibe

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It looks like your mail server is collecting messages via POP3 at your hosting company (OVH), but the password is wrong. Ask them for the correct password.

Dexion AG - The Blackberry Specialists in Switzerland
https://dexionag.ch
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shadownet

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What password are you talking about?

Bayo
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freakinvibe

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The password you need to retrieve mails from OVH.

Dexion AG - The Blackberry Specialists in Switzerland
https://dexionag.ch
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shadownet

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wooow! i get it. Thank you and will let you know if i have any progress

Bayo
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